How can I reopen a closed paper trading account?

REQUEST NEW PAPER ACCOUNT

If your Paper Trading account has been closed, use the button above or follow the below procedure to open a new Paper Trading account:

  1. Log into your Live account's Client Portal.
  2. Click the User menu (head and shoulders icon in the top right corner) followed by Settings.
  3. Under Account Settings find the Account Configuration section.
  4. Click  Paper Trading Account.
  5. You will be prompted to create a User ID and Password and click Continue. Your request will be confirmed for processing.

If we receive your request by 4:00 PM EST on any normal business day, it will be processed by the next business day under normal circumstances. You will be notified by email when the account is ready for trading.

Please Note

  •  A paper account will be deactivated after six(6) months of no activity.
  • The username chosen for the new paper trading account must be different from the one used for the closed paper trading account.
  • If you are referring to a closed Free Trial account, a demo account not associated to an open real account, you are invited to apply for a new trial account. Please see: How can I open a Free Trial account?


Additional Information

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