Why am I still being asked for an authentication code after removing my username from the Mobile Authenticator app?

By design, removing the code generator entry from your Mobile Authenticator app does not simultaneously disable this 2FA method on the IBKR back-end systems. For this reason, our platforms will still prompt you to enter the Mobile Authenticator codes upon login, although you can no longer generate those codes on your app.

Should you be unable to restore the entry on your Mobile Authenticator app (using instructions at point 4. of section: Common Issues and Solutions), please Contact our Client Services on the phone to receive assistance.

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