Overview

What is Email 2FA?…

If your security code is rejected during the login phase, please contact IBKR Client Services by phone to receive assistance…

IBKR Mobile Authentication (IB Key) is an easy and comfortable way to complete your two-factor authentication tasks without the need of carrying an additional physical security device with you. The IBKR Mobile application works with devices using either the iOS or Android operating systems and now includes IBKR Mobile Authentication (IB Key) authentication services built-in. This change means that you can use one app to trade, login and manage your Interactive Brokers account…

By design, removing the code generator entry from your Mobile Authenticator app does not simultaneously disable this 2FA method on the IBKR back-end systems. For this reason, our platforms will still prompt you to enter the Mobile Authenticator codes upon login, although you can no longer generate those codes on your app…

Alternative Login Method

In case your smartphone is unable to receive IBKR Mobile notifications, you can still complete the login process using the IBKR Mobile Authentication (IB Key) Challenge/Response method, described on the following pages (according to your device operating system):…

Overview

In this guide we will cover the Mobile Authenticator usage through few widely used apps but the procedures here outlined are applicable to a number of other apps with minimal differences…

For guidelines on how to login using IBKR Mobile Authentication (IB Key), please visit the IBKR Users' Guide below:

• IBKR Mobile Authentication (iOS)
• IBKR Mobile Authentication (Android)…

Available Authentication Methods

IBKR mobile authentication (IB Key) via IBKR mobile

• General information about IBKR Mobile Authentication (IB Key): click here…

Some tasks in Client Portal require you to verify your identity using the Challenge Code/Passcode generated from your Secure Login Device.

Please refer to one of the articles below, according to the security device which is active for your user:…

Please make sure that the entire operation of entering the codes during the login process does not exceed the code validity time window (30 seconds). Also, you should not use a code which is already about to expire but wait for a fresh one. If the code is nevertheless rejected, please check that your device internal clock is correct and automatically synced with the current time…

Upon login to your Client Portal or one of our trading platforms you will be presented with a drop down menu where you can select the security device to be used for 2-Factor authentication. Your selection will then be set as default for the next login operation, but you will always be able to modify it by acting on the same drop-down menu…

IBKR recommends clients change their PIN regularly to add an extra layer of security…

The Multiple 2-Factor System (M2FS) is the most recent implementation of our Secure Login System (SLS). The M2FS allows the smartphone based authentication and an additional physical security device to be simultaneously active for a given user. This schema offers you the convenience of the seamless authentication provided by the IBKR Mobile Authentication (IB Key) along with the higher withdrawal limits allowed by a physical security device. At the same time, the M2FS represents a fail-over solution, where one device can be used as a backup when the other is unavailable, has been misplaced or is malfunctioning…

According to the Interactive Brokers security policies, only one IBKR Mobile Authentication (IB Key) instance can be active for a given user. It is not possible to have two IBKR Mobile Authentication (IB Key) instances active at the same time on different devices. Also, the IBKR Mobile Authentication (IB Key) can not be installed on an iPad…

Please make sure that the entire operation of entering the codes in the activation screen does not exceed the code validity time window (30 seconds). Also, you should not use a code which is already about to expire but wait for a fresh one. If the code is nevertheless rejected, please check that your device internal clock is correct and automatically synced with the current time…