Yes, an advisor/broker can change the service level provided through the Streamlined Client Service Program within Client Portal.
Please Note
Advisors have more granular control over streamlined functionality than Brokers do.
Additional Information
Can an advisor/broker change the service level provided through the Streamlined Client Service Program?
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What Client Portal actions can the advisor/broker take on client's behalf?
How do I enable the Streamlined Client Service Program?
How does a Client consent to the actions taken by the Advisor/broker through the Streamlined Client Service Program?
How are client's emails handled in the Streamlined Client Service Program?