For clients who are part of the Streamlined Client Service Program that have emails that require action, the emails will be sent to the advisor/broker to handle instead.
Additional Information
How are client's emails handled in the Streamlined Client Service Program?
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What Client Portal actions can the advisor/broker take on client's behalf?
How do I enable the Streamlined Client Service Program?
What is the Streamlined Client Service Program for Advisors and Brokers?
How does a Client consent to the actions taken by the Advisor/broker through the Streamlined Client Service Program?