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The IBKR servers are localized in:
- New Jersey (NJ), AMERICA EAST
- Chicago (IL), AMERICA CENTRAL
- Hong Kong, ASIA
- Zurich, EUROPE
According to your geographical location and to the trading preferences you specified during your account application, we have based your account on one of those servers.
Some circumstances (such as: connectivity / latency issues, account owner relocation, change of trading habits) might require your account to be migrated to a different IBKR server. This operation can normally be performed, considering the following limitations:
- Within multiple account structures (such as FA, iBrokers, STL), all the accounts (master and client accounts) have to reside on the same server. For this reason a partial migration of such structures is not possible.
- The GTC (Good Till Cancel) orders which will be active on the account/s involved in the migration after the Friday's evening market close should be canceled to avoid issues with the execution reporting. You could manually re-submit those orders, once the migration has been completed.
- Your server migration request has to reach IBKR through a Message Center ticket, sent from the primary user of the account which has to be relocated. If the migration has to involve additional accounts, we kindly ask you to mention those in the ticket. Please select Technical Assistance as the ticket category followed by Connectivity, and type "Server relocation" as subject.
- The account relocations are solely processed during the weekend, effective starting from Monday.
- Your request has to reach IBKR before the Friday's evening market close. Late requests will be processes over the next week-end.
If you plan to request the migration in order to address connectivity / latency issues, please consider as well the following:
- The migration will not affect the market data delivery. The market data distribution is decentralized. Each regional IBKR server is responsible for forwarding to your platform the market data from the exchanges located in that specific geographical region.
As an example, the market data coming from NYSE will always be forwarded to your platform by the New Jersey (NJ) server. Even if your account has been migrated to a different server, you will still receive the market data for products traded on NYSE from the same New Jersey (NJ) server. In the same way, you will receive the market data for contracts traded in CME always through the Chicago (IL) server , the market data for contracts traded in Europe always through the Zurich server and for contracts traded in Asia always through the Hong Kong server
In order to make sure the new server is reachable from your network, before requesting the actual implementation, we would strongly recommend you to run a ping and a telnet test towards that server, as explained in this page. Please report any failure in the ticket.