Background:

Store settings on server allows clients the ability to store their Trader Workstation (TWS) settings/configuration on the cloud and retrieve them at anytime from another computer. This feature allows you to use the layout of a specific user on two or more machines…

Please be sure you logged into Client Portal from the IBKR webpage as opposed to accessing it from TWS. If you are unable to complete a request in Client Portal, first clear your cache and cookies on your browser…

1.Receiving “Login failed - Invalid username or password” message.

• • Confirm whether your account has been approved. Accounts which have not been approved or which have been approved after the daily cut-off time are provided access solely to Client Portal and not the trading platform (access will be provided next day if approved after daily cut-off time)…

There are several reasons why you might be experiencing difficulties logging into Trader Workstation (TWS). Here is a comprehensive list to help you troubleshoot and resolve these issues:

Account Status and Funding…

There are several reasons why you might encounter issues with trading or accessing certain features on your Interactive Brokers (IBKR) account. Let's explore the common problems and their solutions:

• Insufficient Trading Permissions…

If you are experiencing difficulties logging in to the Interactive Brokers (IBKR) mobile trading app, there are several potential reasons and solutions to consider:

1. Credential Verification:
   • Double-check that you are entering your username and password correctly…

A given username can only have one trading session active at a given time. If you have a trading session running (e.g. TWS or IBKR Mobile) and you start another session (e.g. Client Portal…

If you are experiencing an issue due to inconsistencies in your browser's cache, follow the instructions below to clear your cache.

If you use Microsoft Edge:…

You must select live or paper trading mode prior to logging in. You cannot switch modes once you have logged in.

It is very easy to switch from live trading to paper (simulated) trading and back again whether you are using Trader Workstation (TWS), IBKR Mobile, Client Portal or IBKR Desktop. Open the Login box, and:…

SEND TICKET TO CLIENT SERVICES

The IBKR servers are localized in:…

If you are experiencing problems with IBKR Desktop or mobile applications, follow these troubleshooting steps:

IBKR Desktop Crashes or Performance Issues:…

IBKR has two distinct departments that handle specific types of TWS questions:

1. Client Services deals with everything involving trading, accounts, funding and execution. For contact details, visit the IBKR Support…

If you are experiencing problems accessing or using the IBKR Client Portal, including issues with the message center or page loading, follow these comprehensive troubleshooting steps:

1. Proper Login Method:
   • Always log in directly from the IBKR webpage…

Background:

When troubleshooting a non-trivial website issue, it is sometimes necessary for our Client Services team to obtain additional information about your browser communication. You may be asked record and provide a .har file. This file contains additional information about the network requests that are sent and received by your browser. Your browser can generate such file by recording content, timeline and status of HTTP/HTTPS requests and responses while the issue occurs…

To safeguard your assets and data in the event you forget to log out or leave your device unattended, your Client Portal session will time out after 15 minutes of inactivity which is the default time. The system allows you to change the automatic logoff time from 15 minutes to 30, 45 or 60 minutes with in Client Portal. …