Why have I not received my cash deposit?

DEPOSIT STATUS

Bank transfer arrival times range from immediate to four business days, depending on the payment method used (i.e. via Federal Reserve, SWIFT or other processing agency). Non-U.S. banks typically take longer within this time-frame. Funds are immediately credited to your account upon receipt.

Posting delays may occur if:

  • Missing or incorrect deposit notification.
  • Missing or incorrect U-Account number in the transfer details.
  • Improperly formatted wire from the sending bank.
  • Misspelled name or incorrect client identifiers.

If you have created a deposit notification and the funds are still missing:

  1. Check your Transaction History in the Client Portal.
  2. If still not visible, provide details of the deposit and a Proof of Deposit by going to Transaction History -> Deposit Notification Details -> Get Help -> Upload Proof of Deposit

Unidentifiable funds will be returned to the sending bank.

Additional Information

Powered by IBot
Do I need to send a proof of deposit?
What is the credit hold period for wire deposits?
Does a deposit subject to a "Credit Hold" accrue credit interest during the hold period?
Are there any hold times for a funds transfer executed via Advisor Portal?