SEND TICKET TO CLIENT SERVICES
For specific information regarding why your order was cancelled or rejected, please send a ticket to IBKR Client Services Trade Group with order details:
- Select Trade Issues as the ticket category followed by Order Status and type "Order Rejected" or "Order Cancelled" as the subject
- Provide the following information in the ticket body:
- Account
- Order date and time
- Product type (e.g. Stock, ETF, Future, Option, etc.)
- Product ticker symbol (e.g. AAPL)
- Exact order rejection message
Additional Information