TRANSACTION HISTORY OF ACCOUNT LOGIN
To access the Transaction History page:
- Log in to Client Portal
- Click Performance & Reports followed by Transaction History
- Then select the Time Period, configure Table Columns, and set the Filters.
What Does This Status Mean?
- This status means you chose to confirm the transfer despite an on-screen warning about your account number. Your request is now under review and requires your action before the transfer can proceed.
Why Is This Happening?
- Certain brokers require the account number to be entered in a specific format. Otherwise, the transfer will be rejected. If the system detects that the account number you entered does not match your broker's required format, it will display an on-screen warning prompting you to modify it. If you proceed without making the correction, the transfer will be confirmed but not submitted to your broker. You will receive a notification requesting that you modify the account number before the transfer can proceed.
What You Should Do To Resolve
- Validate your account number with your broker.
Confirm the exact account number and format your broker requires, and confirm you have selected the correct participant number. Some brokers have similar names but different participant numbers.
- Go to your Transaction History using the login link above and select your transfer request.
- Choose one of the following:
- Click "Modify" to correct your account number, or
- Click "Get Help" if you have confirmed the account number entered is correct and you need assistance resolving the situation.
Common Reasons an Account Number May Be Flagged
- Incorrect broker/participant number: Your account number and broker/participant number must exactly match your brokerage statement. Some brokers have similar names but different participant numbers. Confirm you have selected the correct one for your account.
- Incomplete account number: Your statement may not display the full account number required for transfer. Check with your broker to see if additional digits or characters need to be added or removed.
- Ineligible account type: Your account type may not be eligible for ACATS and may require a different transfer method.
Additional Information