Overview
- If you have SMS enabled as two-factor authentication method, you may use Voice callback to receive your login authentication codes. This article will provide you steps on how to select voice callback when logging in to our platforms.
Voice Callback
How to use Voice callback:
- You may select Voice if you do not receive your login authentication code. You will then receive your login authentication code via an automated callback. Follow the instructions below, depending on which platform you are trying to login to.
Supported Platforms
Client Portal
- Click on "Didn't receive a security code?"
- From the two options, select "Voice" and wait for the callback.
- After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.
TWS
- Click on "Request new Security Code"
- From the two options, select "Voice" and click on OK. Then wait for the callback.
- After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.
Voice callback for the TWS is only available in the LATEST and BETA version.
IBKR Mobile - iOS
- Click on "Request New Code"
- From the two options, select "Voice" and wait for the callback.
- After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.
IBKR Mobile - Android
- Click on "Request New Security Code"
- From the two options, select "Voice" and wait for the callback.
- After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.
Additional Information