Trading API Support

Interactive Brokers always welcomes clients to contact our customer support. We offer several ways to reach our support teams directly:

• Create a Support Ticket
• Chat Live with API Support
• Get Help by Phone

To help expedite the troubleshooting process, we encourage our clients to first consider the following:

• Does the issue persist in other platforms? Am I able to perform the action (e.g., submission of an certain order) via an IB interface like Trader Workstation, rather than through the API?
• When was the issue first observed? Did the same request produce a different response in the past?
• Do other, similar requests yield the expected response?
• Did the request include the parameteres marked Required in the our Web API Reference material?

Clients with sales representation may also find it helpful to involve their representative, who can assist with routing inquiries to the appropriate team.