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the log file BEFORE you log in to IBKR Mobile:\u003C\u002Fp>\u003Cul>\u003Cli>From the login screen, tap the three-dots menu in the top-right and then select \u003Cstrong>Upload Diagnostics\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>To upload the log file if you are already logged in to IBKR Mobile:\u003C\u002Fp>\u003Cul>\u003Cli>From the \u003Cstrong>Configuration\u003C\u002Fstrong> screen, activate the \u003Cstrong>Debug Mode\u003C\u002Fstrong> (if not yet activated) then tap \u003Cstrong>Upload Diagnostics\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>To upload the log file from any other screen within the IBKR Mobile application:\u003C\u002Fp>\u003Cul>\u003Cli>Type \u003Cem>uploadlog\u003C\u002Fem> (case is not important) and you will be shown the log upload dialog where you can provide a description of the problem and choose to attach a screenshot to the bundle to be sent to IBKR support. Note that you will not see \u003Cem>uploadlog\u003C\u002Fem> letters on the screen as you will be typing them. If you see what you type (the input focus happened to be on an editable field) the log upload shortcut will not work. To make it work, move the focus somewhere else. If your phone does not have a physical keyboard you can invoke the software keyboard at any time by a long press on Menu button.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>If you are unable to upload your log file following the procedure above you can view, copy and email the file manually. Simply locate the log file in Configuration, copy the file and email it to \u003Ca href=\"mailto:aTWS@interactivebrokers.com\">aTWS@interactivebrokers.com\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>\u003Cstrong>IBKR Mobile for iPhone\u003C\u002Fstrong>:\u003C\u002Fp>\u003Cp>To upload the log file BEFORE you log in to IBKR Mobile:\u003C\u002Fp>\u003Cul>\u003Cli>From the login screen, tap the Interactive Brokers logo 5 times in quick succession. You will enter into the Testing screen, and from there tap on the link \u003Cstrong>Send\u003C\u002Fstrong> next to \u003Cstrong>Upload Diagnostics\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>To upload the log file if you are already logged in to IBKR Mobile:\u003C\u002Fp>\u003Cul>\u003Cli>From the \u003Cstrong>Configuration\u003C\u002Fstrong> screen, activate the \u003Cstrong>Debug Mode\u003C\u002Fstrong> switch (if not yet activated) then tap on \u003Cstrong>Send\u003C\u002Fstrong> next to \u003Cstrong>Upload Diagnostics\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>If you are unable to upload your log file following the procedure above you can view, copy and email the file manually. Simply locate the log file in Configuration, copy the file and email it to \u003Ca href=\"mailto:iTWS@interactivebrokers.com\">iTWS@interactivebrokers.com\u003C\u002Fa>.\u003C\u002Fp>",[1204,1210,1212],{"id":627,"title":628,"feedback_context":1205},{"request_context":1206,"type":1207,"id":627,"faq_id":627,"timestamp":1208,"cir_id":1209},"faq-browser-public,faq-browser-1:Jibotsrv4-5897a560-0189-4be0-9808-66036eb04ef3","FAQ_NAVIGATION",1794531778307,"cf3806a8-736d-465c-a32e-01d883709864",{"id":983,"title":984,"feedback_context":1211},{"request_context":1206,"type":1207,"id":983,"faq_id":983,"timestamp":1208,"cir_id":1209},{"id":1042,"title":1043,"feedback_context":1213},{"request_context":1206,"type":1207,"id":1042,"faq_id":1042,"timestamp":1208,"cir_id":1209},"\u003Cp>If Client Services has requested that you upload your log file, this is most effectively done before you log in again. \u003C\u002Fp>\u003Cp>\u003Cstrong>IBKR Mobile for Android\u003C\u002Fstrong>:…\u003C\u002Fp>",[1216,1229,1237,1245],{"id":1217,"title":1218,"feedback_context":1219,"short_description":1222,"source":1223,"slug":1228},"29088212","How do I upload a document?",{"request_context":1206,"type":1220,"id":1217,"faq_id":1217,"timestamp":1221,"cir_id":1209},"FAQ_SIMILAR",1794531778329,"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=NEW_TICKET\">UPDATE DOCUMENT IN CLIENT PORTAL\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>To upload a document through the IBKR Message Center, log in to \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=ACCT_MGMT_MAIN\">Client Portal\u003C\u002Fa>\u003C\u002Fstrong> and follow the steps for creating a ticket in \"…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1226,"sourceType":1227},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=29088212","FAQ","upload-document-29088212",{"id":1230,"title":1231,"feedback_context":1232,"short_description":1233,"source":1234,"slug":1236},"243373389","How do I transfer my Stocks and Shares ISA from my current ISA manager to IBUKL?",{"request_context":1206,"type":1220,"id":1230,"faq_id":1230,"timestamp":1221,"cir_id":1209},"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=TransferFunds&type=DEPOSIT\">FUND MY ACCOUNT\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>To transfer your ISA Account from your current ISA provider to IBKR please use the button above or log in to Client Portal and follow the steps:…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1235,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=243373389","transfer-stocks-shares-isa-current-243373389",{"id":1238,"title":1239,"feedback_context":1240,"short_description":1241,"source":1242,"slug":1244},"73506651","How can I access my paper account in IBKR Mobile?",{"request_context":1206,"type":1220,"id":1238,"faq_id":1238,"timestamp":1221,"cir_id":1209},"\u003Cp>To log into the Paper Trading version of IBKR Mobile, from the Login screen tap the three dots in the upper right corner and select \u003Cstrong>Log in to Paper Trading\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>Continue to log in with your username\u002Fpassword…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1243,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=73506651","access-paper-account-ibkr-mobile-73506651",{"id":1246,"title":1247,"feedback_context":1248,"short_description":1249,"source":1250,"slug":1252},"672124129","How do I send logs or a screenshot from IBKR Desktop to Client Services?",{"request_context":1206,"type":1220,"id":1246,"faq_id":1246,"timestamp":1221,"cir_id":1209},"\u003Cp>To send a screenshot and upload a diagnostics file from IBKR Desktop to Client Services:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>From within the app, click the \u003Cstrong>? Support Center icon\u003C\u002Fstrong> from the bottom left side menu.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Troubleshooting\u003C\u002Fstrong> then \u003Cstrong>View\u002FUpload Logs\u003C\u002Fstrong>…\u003C\u002Fli>\u003C\u002Fol>",{"id":1224,"title":1225,"link":1251,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=672124129","send-logs-screenshot-ibkr-desktop-672124129",{"request_context":1206,"type":1254,"id":1200,"faq_id":1200,"timestamp":1208,"cir_id":1209},"FAQ_CONTENT","upload-diagnostics-file-ibkr-mobile-35784912"]