How do I update my mobile phone number?

UPDATE MOBILE PHONE NUMBER

How do I update my mobile phone number?

Use the button above or follow the below procedure to update and verify your mobile phone number:

  1. Log into Client Portal.
  2. Click the User menu (head and shoulders icon in the top right corner) followed by Settings.
  3. Under User Settings find the Communication section.
  1. Click  Mobile Number.
  2. Click the Edit (pencil) icon next to the mobile number you want to edit.
  3. Enter changes and click Continue.
  4. Click Verify and a validation code will be sent to your new mobile phone number.
  5. Enter the validation code you received in the Confirmation Number field.
  6. Click Continue to submit the validation code.
  7. Click Continue to leave the Configure & Confirm Mobile Numbers page.

Please Note

  • If you did not receive the verification code, please click the button to have the code resent. If you still have not received the confirmation code, please see: Why is my phone not receiving SMS Messages from IBKR?
  • Once your new mobile phone number has been successfully verified, you will start receiving the 2-Factor Authentication (2FA) codes on that number.

How will the phone number update affect my IB Key?

  1. If you have never used the IB Key but now want to activate it:
    • During the activation procedure, an SMS will be sent to your updated phone number. Note: If you activate the IB Key by scanning a QR code, no SMS will be sent. This is by design.
  2. If you have an active IB Key and do not plan to migrate it to a new smartphone:
    • Once the IB Key is active, authentication no longer happens via SMS but via push notification or QR code. As a result, updating your phone number will not affect your 2FA process in any way.
  3. If you already use the IB Key and plan to migrate it to a new smartphone:
    • During the IB Key migration procedure, a code will be sent to your old mobile phone number. If you can no longer receive SMS on your old phone number, please contact the IBKR Security Device Assistance team as follows:
      • Visit the IBKR contact page: www.interactivebrokers.com/en/support/customer-service.php
      • Find the phone number for your region.
      • Call and select the appropriate IVR option for Security Assistance (please listen to the menu, as options may vary by region).
      • After successful identity verification, the team will assist you with the IB Key migration.

IBKR Client Services is available during standard business hours across multiple time zones. Please check the contact page for hours specific to your region.

Additional Information

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