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Submission",{"request_context":23,"type":24,"id":1177,"faq_id":1177,"timestamp":1023,"cir_id":26},{"id":1181,"title":1182,"feedback_context":1183},"30140740","Order Types",{"request_context":23,"type":24,"id":1181,"faq_id":1181,"timestamp":1023,"cir_id":26},{"id":1185,"title":1186,"feedback_context":1187},"452822890","Custom Indexing",{"request_context":23,"type":24,"id":1185,"faq_id":1185,"timestamp":1023,"cir_id":26},{"id":1189,"title":1190,"feedback_context":1191},"340009115","Advanced Charts",{"request_context":23,"type":24,"id":1189,"faq_id":1189,"timestamp":1023,"cir_id":26},{"request_context":23,"type":24,"id":1091,"faq_id":1091,"timestamp":1023,"cir_id":26},{"request_context":23,"type":24,"id":982,"faq_id":982,"timestamp":989,"cir_id":26},{"request_context":23,"type":294,"id":627,"faq_id":627,"timestamp":308,"cir_id":26},"https:\u002F\u002Fwww.interactivebrokers.com\u002Fibot",{"@type":1197,"server_version":1198,"session_id":1199,"id":1200,"question":1201,"answer":1202,"navigation":1203,"short_description":1212,"similars":1213,"feedback_context":1251,"slug":1253},"FAQ_BROWSER_CONTENT","Jibotsrv4;1365537209","a14d5b32-81c9-475d-9fec-9e1ce7c0d2e8","74599215","How do I update the email address used for Shareholder Materials?","\u003Cp>\u003Cstrong>If you received a failed delivery notice:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>If you receive a letter titled \"Documentation Access for E-delivery return\" that states \"a recent attempt to deliver shareholder materials to the e-mail address you have on file as of record with your broker, for this purpose, has failed\", please first confirm that the email address on your IBKR account is current. If incorrect, update your email address through Client Portal (see \u003Ca href=\"https:\u002F\u002Fibchat.prod.svc.ibkr.com\u002Fchat\u002F1.11.0\u002F?tab=chats&chatId=fa705705-7d51-4c52-a03e-12445a74809a\">How do I change my email address?\u003C\u002Fa>).\u003C\u002Fp>\u003Cp>After the email address is updated in Client Portal or if the correct email was listed in Client Portal, follow the update process below.\u003C\u002Fp>\u003Cp>\u003Cstrong>To update your email address for shareholder materials:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>For holders with access to Client Portal please \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=NEW_TICKET\">submit a webticket\u003C\u002Fa> with a request to update the email address listed in the system for proxy material.\u003C\u002Fp>\u003Cp>IBKR clients can submit an inquiry through Client Portal by following these steps:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>Log in to \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=ACCT_MGMT_MAIN\">Client Portal\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Click the \u003Cstrong>Get Help menu\u003C\u002Fstrong> (question mark icon in the top right corner) or Click on the \u003Cstrong>Envelope\u003C\u002Fstrong> icon on the onebar and under \u003Cstrong>Compose\u003C\u002Fstrong> select \u003Cstrong>New Ticket\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Select the relevant account (if you manage multiple accounts) for which you are submitting a ticket\u003C\u002Fli>\u003Cli>Under \u003Cstrong>Quick Support\u003C\u002Fstrong> enter your question in the \u003Cstrong>How we can help?\u003C\u002Fstrong> box\u003C\u002Fli>\u003Cli>If the IBot response does not answer your question, then from the \u003Cstrong>Was the answer helpful?\u003C\u002Fstrong> box select \u003Cstrong>No, contact support\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Under \u003Cstrong>Contact Us\u003C\u002Fstrong> click on \u003Cstrong>Ticket Creation\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Category: Account Services > Proxy\u002FShareholder Meetings\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Include the following information to avoid delays:\n\u003Cul>\u003Cli>Your account number\u003C\u002Fli>\u003Cli>Old e-mail address\u003C\u002Fli>\u003Cli>New\u002FCorrect e-mail address\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>To prevent future delivery issues:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Add the following email addresses to your address book\u002Fwhitelist to ensure shareholder correspondence arrives in your inbox:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Ca href=\"mailto:InteractiveBrokers@proxydocs.com\">InteractiveBrokers@proxydocs.com\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"mailto:InteractiveBrokers@prospectusdocs.com\">InteractiveBrokers@prospectusdocs.com\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"mailto:clientam@proxydocs.com\">clientam@proxydocs.com\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"mailto:clientam@prospectusdocs.com\">clientam@prospectusdocs.com\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>",[1204,1210],{"id":12,"title":13,"feedback_context":1205},{"request_context":1206,"type":1207,"id":12,"faq_id":12,"timestamp":1208,"cir_id":1209},"faq-browser-public,faq-browser-1:Jibotsrv4-b69a44f5-c267-4ced-a833-30b41ea74c7d","FAQ_NAVIGATION",1794536763126,"fcb1d029-25d1-4ef4-83e2-de81f9d650d8",{"id":200,"title":201,"feedback_context":1211},{"request_context":1206,"type":1207,"id":200,"faq_id":200,"timestamp":1208,"cir_id":1209},"\u003Cp>\u003Cstrong>If you received a failed delivery notice:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>If you receive a letter titled \"Documentation Access for E-delivery return\" that states \"a recent attempt to deliver shareholder materials to the e-mail address you have on file as of record with your broker, for this purpose, has failed\", please first confirm that the email address on your IBKR account is current. If incorrect, update your email address through Client Portal (see…\u003C\u002Fp>",[1214,1227,1235,1243],{"id":1215,"title":1216,"feedback_context":1217,"short_description":1220,"source":1221,"slug":1226},"23299032","Why do I not have the ability to change my email through Client Portal?",{"request_context":1206,"type":1218,"id":1215,"faq_id":1215,"timestamp":1219,"cir_id":1209},"FAQ_SIMILAR",1794536763152,"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=CHANGE_EMAIL\">CHANGE EMAIL\u003C\u002Fa>\u003C\u002Fstrong>\nIf you are unable to update your email through Client Portal as \u003Ca href=\"https:\u002F\u002Fguides.interactivebrokers.com\u002Fcp\u002Fcp.htm#am\u002Fsettings\u002Fchangeemailaddress.htm\">described in the Users' Guide\u003C\u002Fa>…\u003C\u002Fp>",{"id":1222,"title":1223,"link":1224,"sourceType":1225},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=23299032","FAQ","not-have-ability-change-email-23299032",{"id":1228,"title":1229,"feedback_context":1230,"short_description":1231,"source":1232,"slug":1234},"66002108","Can I submit a document in a foreign language?",{"request_context":1206,"type":1218,"id":1228,"faq_id":1228,"timestamp":1219,"cir_id":1209},"\u003Cp>Upon receipt of the document Interactive Brokers will try to arrange for an internal translation.\u003C\u002Fp>\u003Cp>You should receive a feedback shortly on your email address on record or within the \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=CS_WEB_TICKET\">message center in Client Portal\u003C\u002Fa>…\u003C\u002Fp>",{"id":1222,"title":1223,"link":1233,"sourceType":1225},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=66002108","submit-document-foreign-language-66002108",{"id":1236,"title":1237,"feedback_context":1238,"short_description":1239,"source":1240,"slug":1242},"164292846","How are updates about an IPO communicated?",{"request_context":1206,"type":1218,"id":1236,"faq_id":1236,"timestamp":1219,"cir_id":1209},"\u003Cp>Interactive Brokers (IBKR) sends email updates for the IPO to the account’s email address on file. Updated information is also available on the IPO Subscription page.  Please ensure IBKR has your \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Flib\u002Fcstools\u002Ffaq\u002F#\u002Fcontent\u002F28223044\">correct email address\u003C\u002Fa>…\u003C\u002Fp>",{"id":1222,"title":1223,"link":1241,"sourceType":1225},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=164292846","updates-about-ipo-communicated-164292846",{"id":1244,"title":1245,"feedback_context":1246,"short_description":1247,"source":1248,"slug":1250},"35812865","How and when will I know if my IPO application was successful?",{"request_context":1206,"type":1218,"id":1244,"faq_id":1244,"timestamp":1219,"cir_id":1209},"\u003Cp>On the allotment date you will receive an email to your accounts registered email address to notify you of any shares successfully allocated to you or to confirm a refund if you are unsuccessful.\u003C\u002Fp>\u003Cp>Alternatively, you can log into your account via Client Portal and check the results by clicking the…\u003C\u002Fp>",{"id":1222,"title":1223,"link":1249,"sourceType":1225},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=35812865","will-know-if-ipo-application-35812865",{"request_context":1206,"type":1252,"id":1200,"faq_id":1200,"timestamp":1208,"cir_id":1209},"FAQ_CONTENT","update-email-address-used-shareholder-74599215"]