Trading permissions for various products are approved only if applicants meet minimum age, financial information, investment objectives, product knowledge and prior experience qualifications. Permission upgrades are subject to Compliance review to assess eligibility and this review process is typically completed within 1-2 business days. If your Trading Permission request is pending for a longer time, it could be due to a variety of reasons:
- Pending Items: Kindly ensure you have completed any pending items by clicking the bell icon in the Client Portal. Any newly submitted documents will take 1-2 business days for review.
- Previously pending information change requests: Kindly ensure you give enough time for processing changes made on the account including Financial Profile, Account Information etc.
- Multiple products: If you place a request for multiple products, the processing may be delayed if the account does not meet the criteria for some of the products. As an alternative, you can try placing the request for one asset class at a time.
- Ineligibility for permissions: If your account does not meet the requirements, the processing time could be delayed. You can first cancel an existing Trading Permissions request, then review and update the financial Information, investment objectives, knowledge and experience. Once the information change is processed, you can reapply for your desired Trading Permissions.
Please Note
- We are unable to advise what information is required to acquire trading permissions or which requirements are not met. Clients must enter their actual information and experience and will be granted the trading permissions for the product should all necessary requirements be met.
- The lower range of the financial information submitted is considered when reviewing the trading permissions requirements.
- A trading permission will not display as a choice if your account does not meet the qualifications.
- If clients do not have the requisite experience or knowledge, they can take a quiz that will be scored. If they pass the quiz (60%) and meet the other requirements, they will be approved for the trading permission.
- If rejected for a requested trading permission, clients cannot make that same request for 30 days, either in the application or later in Client Portal.
Additional Information