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Pillars",{"request_context":23,"type":24,"id":1021,"faq_id":1021,"timestamp":638,"cir_id":26},{"id":1025,"title":1026,"feedback_context":1027},"234333412","Financial Lens Flags",{"request_context":23,"type":24,"id":1025,"faq_id":1025,"timestamp":638,"cir_id":26},{"request_context":23,"type":24,"id":1017,"faq_id":1017,"timestamp":638,"cir_id":26},{"id":1030,"title":1031,"feedback_context":1032},"614720227","IBKR Desktop",{"request_context":23,"type":24,"id":1030,"faq_id":1030,"timestamp":638,"cir_id":26},{"id":1034,"title":1035,"feedback_context":1036},"250375857","IBKR GlobalTrader",{"request_context":23,"type":24,"id":1034,"faq_id":1034,"timestamp":998,"cir_id":26},{"id":1038,"title":1039,"feedback_context":1040},"23298964","IBKR Mobile",{"request_context":23,"type":24,"id":1038,"faq_id":1038,"timestamp":989,"cir_id":26},{"id":1042,"title":1043,"feedback_context":1044},"34498573","IBKR Mobile for Android",{"request_context":23,"type":24,"id":1042,"faq_id":1042,"timestamp":638,"cir_id":26},{"id":1046,"title":1047,"feedback_context":1048},"34498579","IBKR Mobile for iOS",{"request_context":23,"type":24,"id":1046,"faq_id":1046,"timestamp":998,"cir_id":26},{"id":1050,"title":1051,"feedback_context":1052},"917070000","IBKR Order Management System (IBKR OMS)",{"request_context":23,"type":24,"id":1050,"faq_id":1050,"timestamp":638,"cir_id":26},{"id":1054,"title":1055,"feedback_context":1056},"74591046","IBot: The Natural Language Interface to Trading",{"request_context":23,"type":24,"id":1054,"faq_id":1054,"timestamp":998,"cir_id":26},{"id":1058,"title":1059,"topics":1060,"feedback_context":1069},"117403568","IMPACT",[1061,1065],{"id":1062,"title":1063,"feedback_context":1064},"200720668","Glossary of Impact Goals",{"request_context":23,"type":24,"id":1062,"faq_id":1062,"timestamp":989,"cir_id":26},{"id":1066,"title":1067,"feedback_context":1068},"117403564","Impact 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(SMA)",{"request_context":23,"type":24,"id":1087,"faq_id":1087,"timestamp":998,"cir_id":26},{"id":1091,"title":1092,"topics":1093,"feedback_context":1192},"74591052","Trader Workstation (TWS)",[1094,1098,1131,1168,1172,1176,1180,1184,1188],{"id":1095,"title":1096,"feedback_context":1097},"30140774","Access",{"request_context":23,"type":24,"id":1095,"faq_id":1095,"timestamp":998,"cir_id":26},{"id":1099,"title":1100,"topics":1101,"feedback_context":1130},"71862488","Activity and Market Monitoring",[1102,1106,1110,1114,1118,1122,1126],{"id":1103,"title":1104,"feedback_context":1105},"30134063","Account Window",{"request_context":23,"type":24,"id":1103,"faq_id":1103,"timestamp":998,"cir_id":26},{"id":1107,"title":1108,"feedback_context":1109},"25473843","Charts",{"request_context":23,"type":24,"id":1107,"faq_id":1107,"timestamp":998,"cir_id":26},{"id":1111,"title":1112,"feedback_context":1113},"71862495","Market Scanner, News and Research",{"request_context":23,"type":24,"id":1111,"faq_id":1111,"timestamp":998,"cir_id":26},{"id":1115,"title":1116,"feedback_context":1117},"30140818","P&L Calculations",{"request_context":23,"type":24,"id":1115,"faq_id":1115,"timestamp":998,"cir_id":26},{"id":1119,"title":1120,"feedback_context":1121},"71862508","Portfolio",{"request_context":23,"type":24,"id":1119,"faq_id":1119,"timestamp":998,"cir_id":26},{"id":1123,"title":1124,"feedback_context":1125},"71862511","Quote Monitor and Watchlist",{"request_context":23,"type":24,"id":1123,"faq_id":1123,"timestamp":998,"cir_id":26},{"id":1127,"title":1128,"feedback_context":1129},"104943527","Trader's Journal",{"request_context":23,"type":24,"id":1127,"faq_id":1127,"timestamp":998,"cir_id":26},{"request_context":23,"type":24,"id":1099,"faq_id":1099,"timestamp":998,"cir_id":26},{"id":1132,"title":1133,"topics":1134,"feedback_context":1167},"71862530","Analytical and Trading Tools",[1135,1139,1143,1147,1151,1155,1159,1163],{"id":1136,"title":1137,"feedback_context":1138},"71862533","BasketTrader",{"request_context":23,"type":24,"id":1136,"faq_id":1136,"timestamp":998,"cir_id":26},{"id":1140,"title":1141,"feedback_context":1142},"71862535","BookTrader",{"request_context":23,"type":24,"id":1140,"faq_id":1140,"timestamp":998,"cir_id":26},{"id":1144,"title":1145,"feedback_context":1146},"107121310","OptionTrader",{"request_context":23,"type":24,"id":1144,"faq_id":1144,"timestamp":998,"cir_id":26},{"id":1148,"title":1149,"feedback_context":1150},"71862544","Other Tools",{"request_context":23,"type":24,"id":1148,"faq_id":1148,"timestamp":998,"cir_id":26},{"id":1152,"title":1153,"feedback_context":1154},"71862542","Risk Navigator",{"request_context":23,"type":24,"id":1152,"faq_id":1152,"timestamp":998,"cir_id":26},{"id":1156,"title":1157,"feedback_context":1158},"103826172","Stock\u002FETF Benchmarker",{"request_context":23,"type":24,"id":1156,"faq_id":1156,"timestamp":998,"cir_id":26},{"id":1160,"title":1161,"feedback_context":1162},"71862538","Strategy Builder",{"request_context":23,"type":24,"id":1160,"faq_id":1160,"timestamp":998,"cir_id":26},{"id":1164,"title":1165,"feedback_context":1166},"101410197","Tax Optimizer",{"request_context":23,"type":24,"id":1164,"faq_id":1164,"timestamp":998,"cir_id":26},{"request_context":23,"type":24,"id":1132,"faq_id":1132,"timestamp":998,"cir_id":26},{"id":1169,"title":1170,"feedback_context":1171},"30140651","Configuration",{"request_context":23,"type":24,"id":1169,"faq_id":1169,"timestamp":998,"cir_id":26},{"id":1173,"title":1174,"feedback_context":1175},"38438673","Ninja Trader Integration",{"request_context":23,"type":24,"id":1173,"faq_id":1173,"timestamp":998,"cir_id":26},{"id":1177,"title":1178,"feedback_context":1179},"30140697","Order Submission",{"request_context":23,"type":24,"id":1177,"faq_id":1177,"timestamp":998,"cir_id":26},{"id":1181,"title":1182,"feedback_context":1183},"30140740","Order Types",{"request_context":23,"type":24,"id":1181,"faq_id":1181,"timestamp":998,"cir_id":26},{"id":1185,"title":1186,"feedback_context":1187},"452822890","Custom Indexing",{"request_context":23,"type":24,"id":1185,"faq_id":1185,"timestamp":998,"cir_id":26},{"id":1189,"title":1190,"feedback_context":1191},"340009115","Advanced Charts",{"request_context":23,"type":24,"id":1189,"faq_id":1189,"timestamp":998,"cir_id":26},{"request_context":23,"type":24,"id":1091,"faq_id":1091,"timestamp":998,"cir_id":26},{"request_context":23,"type":24,"id":982,"faq_id":982,"timestamp":989,"cir_id":26},{"request_context":23,"type":294,"id":627,"faq_id":627,"timestamp":308,"cir_id":26},"https:\u002F\u002Fwww.interactivebrokers.com\u002Fibot",{"@type":1197,"server_version":5,"session_id":1198,"id":1199,"question":1200,"answer":1201,"navigation":1202,"short_description":1213,"similars":1214,"feedback_context":1252,"slug":1255},"FAQ_BROWSER_CONTENT","f3738baa-a412-4139-b003-125d4dc5a5f5","35804405","What is a trace route?","\u003Cp>The tracert command is used to isolate routing issues. This will show you all of the \"hops\" from your connection to our network. A timeout, indicated by an asterisk or time above 200, indicates a slow or dead hop and may be a problem. Over 15 hops can also be a problem.\u003C\u002Fp>\u003Cp>To look at a traceroute, type tracert \u003Ca href=\"http:\u002F\u002Fgw1.ibllc.com\">gw1.ibllc.com\u003C\u002Fa> at the command prompt.\u003C\u002Fp>\u003Cp>The following are sample traceroutes. Included is an explanation and suggested course of action. This traceroute is an example of a healthy connection. The ping times and the number of hops are low (lower is better). No course of action required.\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>gatekeeper (206.42.160.1) 1 ms 1 ms 2 ms\u003C\u002Fli>\u003Cli>jfk-edge-19.inet.qwest.net (63.237.128.53) 19 ms 26 ms 21 ms\u003C\u002Fli>\u003Cli>jfk-core-03.inet.qwest.net (205.171.30.189) 22 ms 19 ms 24 ms\u003C\u002Fli>\u003Cli>ewr-core-03.inet.qwest.net (205.171.5.89) 20 ms 19 ms 20 ms\u003C\u002Fli>\u003Cli>ewr-brdr-01.inet.qwest.net (205.171.17.98) 20 ms 26 ms 19 ms\u003C\u002Fli>\u003Cli>205.171.1.122 (205.171.1.122) 30 ms 20 ms 22 ms\u003C\u002Fli>\u003Cli>sl-bb23-nyc-3-0.sprintlink.net (144.232.7.109) 20 ms 19 ms 19 ms\u003C\u002Fli>\u003Cli>sl-bb22-pen-6-0.sprintlink.net (144.232.9.18) 25 ms 37 ms 21 ms\u003C\u002Fli>\u003Cli>sl-bb26-pen-9-0.sprintlink.net (144.232.16.58) 21 ms 26 ms 22 ms\u003C\u002Fli>\u003Cli>sl-gw26-pen-4-0-0.sprintlink.net (144.232.5.190) 24 ms 23 ms 24 ms\u003C\u002Fli>\u003Cli>sl-thllc-4-0-0.sprintlink.net (144.232.190.222) 35 ms 31 ms 29 ms\u003C\u002Fli>\u003Cli>206.106.137.111 (206.106.137.111) 28 ms 28 ms 30 ms\u003C\u002Fli>\u003C\u002Fol>\u003Cp>This is an example of a marginal connection. The ping times and number of hops are fairly high, but the connection should still be usable. Contact your ISP to see if this is a common occurrence. If this is what you can expect, you may want to shop around for another provider. Higher times indicate line latency (slowness) and the high (17) number of 'hops' results in a higher potential for outage, in the event that one of the providers involved experiences a problem.\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>195.130.108.1 (195.130.108.1) 3.258 ms 2.325 ms 2.32 ms\u003C\u002Fli>\u003Cli>athens-teiath-ATM.grnet.gr (194.177.209.149) 3.894 ms 3.546 ms 2.935 ms\u003C\u002Fli>\u003Cli>athens-2-athens.grnet.gr (194.177.210.226) 3.299 ms 4.549 ms 13.643 ms\u003C\u002Fli>\u003Cli>grnet1.uk1.uk.geant.net (62.40.103.181) 78.624 ms 72.213 ms 73.457 ms\u003C\u002Fli>\u003Cli>uk.se1.se.geant.net (62.40.96.125) 104.912 ms 105.978 ms 104.695 ms\u003C\u002Fli>\u003Cli>so-6-0-0.ar2.CPH1.gblx.net (208.48.23.153) 142.148 ms 115.03 ms 114.235 ms\u003C\u002Fli>\u003Cli>so2-1-0-622M.cr2.CPH1.gblx.net (62.12.32.77) 113.658 ms 116.135 ms 114.903 ms\u003C\u002Fli>\u003Cli>pos1-0-2488M.cr2.LON3.gblx.net (195.8.96.181) 134.768 ms 138.151 ms 132.05 ms\u003C\u002Fli>\u003Cli>pos1-0-622M.br1.LON3.gblx.net (195.8.96.189) 130.876 ms 131.726 ms 134.405 ms\u003C\u002Fli>\u003Cli>sl-bb21-lon-5-0.sprintlink.net (213.206.131.25) 132.904 ms 131.369 ms 134.111 ms\u003C\u002Fli>\u003Cli>sl-bb20-msq-10-0.sprintlink.net (144.232.19.69) 209.434 ms 212.069 ms 209.79 ms\u003C\u002Fli>\u003Cli>sl-bb20-nyc-11-3.sprintlink.net (144.232.9.102) 215.735 ms 208.302 ms 207.316 ms\u003C\u002Fli>\u003Cli>sl-bb20-pen-10-0.sprintlink.net (144.232.18.37) 400.633 ms 352.33 ms 274.419 ms\u003C\u002Fli>\u003Cli>sl-bb25-pen-8-0.sprintlink.net (144.232.5.174) 212.023 ms 215.237 ms 215.472 ms\u003C\u002Fli>\u003Cli>sl-gw26-pen-0-0-0.sprintlink.net (144.232.5.186) 213.755 ms 212.104 ms 211.378 ms\u003C\u002Fli>\u003Cli>sl-thllc-4-0-0.sprintlink.net (144.232.190.222) 218.742 ms 221.021 ms 217.51 ms\u003C\u002Fli>\u003Cli>206.106.137.111 (206.106.137.111) 218.028 ms 222.549 ms 218.867 ms\u003C\u002Fli>\u003C\u002Fol>\u003Cp>The next example shows a network outage. The connection fails between hop 8 and 9. In the event that this occurs, you should contact your ISP and give them this information. These types of outages are very obvious and are the easiest for an ISP to troubleshoot.\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>kauge.aso.ee (195.80.96.219) 0.432 ms 0.323 ms 0.357 ms\u003C\u002Fli>\u003Cli>uninet-gw.aso.ee (195.80.96.211) 1.094 ms 7.688 ms 2.332 ms\u003C\u002Fli>\u003Cli>194.204.4.161 (194.204.4.161) 1.489 ms 1.403 ms 1.425 ms\u003C\u002Fli>\u003Cli>kista-atm.uninet.ee (193.229.72.105) 135.413 ms 129.594 ms 136.073 ms\u003C\u002Fli>\u003Cli>Pos5-0.GW7.STK3.ALTER.NET (146.188.34.13) 141.723 ms 140.03 ms 122.782 ms\u003C\u002Fli>\u003Cli>so-3-0-0.XR2.STK3.Alter.Net (146.188.5.37) 113.354 ms 98.346 ms 90.857 ms\u003C\u002Fli>\u003Cli>ge-1-0-0.TR1.STK2.Alter.Net (146.188.11.242) 94.762 ms 115.168 ms 130.034 ms\u003C\u002Fli>\u003Cli>so-4-0-0.IR1.DCA4.Alter.Net (146.188.5.197) 257.747 ms 288.965 ms 255.057 ms\u003C\u002Fli>\u003Cli>request timed out ***\u003C\u002Fli>\u003Cli>request timed out ***\u003C\u002Fli>\u003Cli>request timed out ***\u003C\u002Fli>\u003Cli>request timed out ***\u003C\u002Fli>\u003C\u002Fol>\u003Cp>The last example is possibly the hardest to troubleshoot and the most frustrating. The occasional timeout (marked with an asterisk) appears several places in the traceroute. This indicates that intermittent packet loss is taking place. These types of errors are elusive and may not have been reported yet. Contact your ISP about this issue.\u003C\u002Fp>\u003Col start=\"1\">\u003Cli><10 ms <10 ms 10 ms 206.106.137.1\u003C\u002Fli>\u003Cli><10 ms 10 ms 10 ms sl-gw26-pen-5-0-1.sprintlink.net [144.232.190.21]\u003C\u002Fli>\u003Cli><10 ms 10 ms <10 ms sl-bb25-pen-0-7.sprintlink net [144.232.5.185]\u003C\u002Fli>\u003Cli><10 ms * <10 ms sl-bb21-pen-8-0.sprintlink.net [144.232.5.237]\u003C\u002Fli>\u003Cli><10 ms 10 ms 10 ms sl-bb23-rly-0-0 sprintlink.net [144.232.20.32]\u003C\u002Fli>\u003Cli>10 ms 10 ms * 144.232.20.44\u003C\u002Fli>\u003Cli>10 ms 10 ms 10 ms sl-ameronl-14-0.sprintlink.net [144.223.246.14]\u003C\u002Fli>\u003Cli>10 ms 10 ms 10 ms bb1-ash-P10.atdn.net [66.185.139.209]\u003C\u002Fli>\u003Cli>10 ms 10 ms 10 ms bb1-dtc-P0-2.atdn.net [66.185.152.114]\u003C\u002Fli>\u003Cli>10 ms 10 ms 10 ms pop1-dtc-P14-0.atdn.net [66.185.140.6]\u003C\u002Fli>\u003Cli>10 ms 10 ms ow3-dtc-P0-0.atdn.net [66.185.144.254]\u003C\u002Fli>\u003Cli>10 ms 10 ms 10 ms ow1-dtc-P9-2.aol.com [205.188.131.218]\u003C\u002Fli>\u003Cli>10 ms 10 ms 10 ms www2-dr6-P0-0.aol.com [205.188.172.126]\u003C\u002Fli>\u003Cli>*** Request timed out.\u003C\u002Fli>\u003C\u002Fol>",[1203,1209,1211],{"id":627,"title":628,"feedback_context":1204},{"request_context":1205,"type":1206,"id":627,"faq_id":627,"timestamp":1207,"cir_id":1208},"faq-browser-public,faq-browser-1:Jibotsrv3-46771dce-5b62-4ee8-8931-7b1cadc367ef","FAQ_NAVIGATION",1794537303939,"8430662b-e0fb-44f7-a130-d9ca2ee3f732",{"id":982,"title":983,"feedback_context":1210},{"request_context":1205,"type":1206,"id":982,"faq_id":982,"timestamp":1207,"cir_id":1208},{"id":1009,"title":1010,"feedback_context":1212},{"request_context":1205,"type":1206,"id":1009,"faq_id":1009,"timestamp":1207,"cir_id":1208},"\u003Cp>The tracert command is used to isolate routing issues. This will show you all of the \"hops\" from your connection to our network. A timeout, indicated by an asterisk or time above 200, indicates a slow or dead hop and may be a problem. Over 15 hops can also be a problem…\u003C\u002Fp>",[1215,1228,1236,1244],{"id":1216,"title":1217,"feedback_context":1218,"short_description":1221,"source":1222,"slug":1227},"707427505","Why did my account suddenly show a negative margin, and what should I do about it?",{"request_context":1205,"type":1219,"id":1216,"faq_id":1216,"timestamp":1220,"cir_id":1208},"FAQ_SIMILAR",1794537303962,"\u003Cp>If you have noticed that your account suddenly shows a negative margin, it may be due to a temporary issue with risk-based margin calculations. Here is what you need to know:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>Cause of the Issue:\n\u003Cul>\u003Cli>The negative margin is typically caused by data processing problems in our system…\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>",{"id":1223,"title":1224,"link":1225,"sourceType":1226},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=707427505","FAQ","did-account-suddenly-show-negative-707427505",{"id":1229,"title":1230,"feedback_context":1231,"short_description":1232,"source":1233,"slug":1235},"35804398","How can I test the quality of my connection?",{"request_context":1205,"type":1219,"id":1229,"faq_id":1229,"timestamp":1220,"cir_id":1208},"\u003Cp>The Ping command will test the quality and latency of your connection. If it shows four \"round-trip\" reports with a clean reply (does not give any messages like \"not found,\" \"timed out\" etc.) your connection is healthy.\u003C\u002Fp>\u003Cp>Before you use the ping command, you will want to know which host to ping. Use the…\u003C\u002Fp>",{"id":1223,"title":1224,"link":1234,"sourceType":1226},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=35804398","test-quality-connection-35804398",{"id":1237,"title":1238,"feedback_context":1239,"short_description":1240,"source":1241,"slug":1243},"35804362","What types of enhanced network connections are there?",{"request_context":1205,"type":1219,"id":1237,"faq_id":1237,"timestamp":1220,"cir_id":1208},"\u003Cp>We offer the following enhanced network connections:\u003C\u002Fp>\u003Cul>\u003Cli>Extranet: A T1 line routed to one of IBKR's extranet providers, Radianz TNS or Savvis. They route directly to IBKR over a secure private line.\u003C\u002Fli>\u003Cli>VPN: IBKR supports a dedicated Virtual Private Network (VPN) tunnel from the client's data center directly to one of IB's Data Centers. A VPN provides a secure method of connecting over the public Internet without the need to maintain a dedicated leased line or extranet connection…\u003C\u002Fli>\u003C\u002Ful>",{"id":1223,"title":1224,"link":1242,"sourceType":1226},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=35804362","types-enhanced-network-connections-there-35804362",{"id":1245,"title":1246,"feedback_context":1247,"short_description":1248,"source":1249,"slug":1251},"35804323","How much bandwidth does TWS require?",{"request_context":1205,"type":1219,"id":1245,"faq_id":1245,"timestamp":1220,"cir_id":1208},"\u003Cp>Depending on the amount of data you are receiving (number of ticker symbols entered) most TWS sessions will function properly on a reliable 56k connection. However, the use of other network applications while you are using TWS may slow down your connection. The typical TWS client will utilize 6.5k\u002Fsecond to retrieve market data for 100 symbols of data…\u003C\u002Fp>",{"id":1223,"title":1224,"link":1250,"sourceType":1226},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=35804323","much-bandwidth-tws-require-35804323",{"request_context":1205,"type":1253,"id":1199,"faq_id":1199,"timestamp":1254,"cir_id":1208},"FAQ_CONTENT",1794537303938,"trace-route-35804405"]