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Charts",{"request_context":23,"type":24,"id":1189,"faq_id":1189,"timestamp":638,"cir_id":26},{"request_context":23,"type":24,"id":1091,"faq_id":1091,"timestamp":990,"cir_id":26},{"request_context":23,"type":24,"id":983,"faq_id":983,"timestamp":1194,"cir_id":26},1794539538549,{"request_context":23,"type":294,"id":627,"faq_id":627,"timestamp":308,"cir_id":26},"https:\u002F\u002Fwww.interactivebrokers.com\u002Fibot",{"@type":1198,"server_version":1199,"session_id":1200,"id":1201,"question":1202,"answer":1203,"navigation":1204,"short_description":1213,"similars":1214,"feedback_context":1251,"slug":1253},"FAQ_BROWSER_CONTENT","Jibotsrv4;1365537209","87ffacde-a5db-4812-9a3c-d686d6f04d26","1128475245","How to set up sFTP for using certificate authentication on macOS","\u003Ch2>Overview\u003C\u002Fh2>\u003Cp>These instructions apply to users who are receiving their statements via sFTP. If you elected to receive your statements that way, you would first need to generate an RSA Key pair. If you need guidance to set up the Key pair, please refer to \u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Fgenerate-rsa-key-pair-macos.htm\">this article\u003C\u002Fa>, which is a prerequisite to the instructions below.\u003C\u002Fp>\u003Cp>There are many sFTP Clients available for macOS, either licensed or freeware. In this procedure we will refer to FileZilla, which is free of charge, but you can use a different one. FileZilla for macOS can be downloaded here.\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>Once you have installed FileZilla, launch it.\u003C\u002Fli>\u003Cli>Click on \u003Cstrong>File\u003C\u002Fstrong> in the top left and select \u003Cstrong>Site Manager:\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>If you see an existing sFTP site in the list, jump directly to point 6. If you do not have such site configured yet, Click \u003Cstrong>New Site\u003C\u002Fstrong> and select \u003Cstrong>SFTP – SSH File Transfer Protocol\u003C\u002Fstrong> as Protocol:\u003C\u002Fli>\u003Cli>Change Logon Type from Normal to Key File and click on Browse to select the corresponding Private Key file from the designated directory where it is saved.\u003C\u002Fli>\u003Cli>Enter:\n\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>ftp2.interactivebrokers.com in the Host field\u003C\u002Fli>\u003Cli>22 in the Port field\u003C\u002Fli>\u003Cli>The username given you by us in the User field\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003Cli>Click \u003Cstrong>Connect.\u003C\u002Fstrong> Once successfully connected, you will be able to drag files from the Remote site (right side panel) to the Local machine (left side panel). In this way you will download the files on your local machine.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Chr\u002F>\n\n\u003Ch2>Common Issues and Solutions\u003C\u002Fh2>\n\n\u003Ch3>The Login Credentials Provided are Incorrect\u003C\u002Fh3>\n\u003Col start=\"1\">\u003Cli>Ensure the correct login details are being used to connect to the sFTP server. The username and password you are entering should match the ones you have received from the File Delivery Team.\u003C\u002Fli>\u003Cli>Confirm you have configured your sFTP Client to use the Private Key file for the logon authentication (see step 4. of the above procedure.)\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Ch3>Server Refused Our Key\u003C\u002Fh3>\n\u003Col start=\"1\">\u003Cli>Try accessing the sFTP server using a different Client (FileZilla, WinSCP, CyberDuck, ect.)\u003C\u002Fli>\u003Cli>Ensure the Private Key file being used to Authenticate the server login attempt is related to the Public Key you originally sent to the File Delivery Team.\u003C\u002Fli>\u003Cli>Should the above checks be unable to resolve the issue, please generate a new RSA Public\u002FPrivate Key pair and send only the Public part to the File Delivery Team, as \u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-3842.htm\">per this article\u003C\u002Fa>.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Ch3>Connection Timed Out\u003C\u002Fh3>\n\u003Col start=\"1\">\u003Cli>In case you have an antivirus or a security software installed on your machine, make sure it is not blocking the FTP connection attempt. Normally, security software allows to set up exceptions for specific connections in order to whitelist them.\u003C\u002Fli>\u003Cli>Verify that the public IP Address of the machine running the sFTP client, is the same you have originally provided to the File Delivery Team for being whitelisted. You can discover your public IP Address by searching the Internet for “what is my IP”. If your current IP Address is not the same you provided to us, please send it to our File Delivery Team for being whitelisted.\u003C\u002Fli>\u003Cli>Ask your network administrator\u002Fs to confirm that your firewall allows both incoming and outgoing traffic from\u002Fto ftp2.interactivebrokers.com on port TCP 22.\u003C\u002Fli>\u003Cli>Should the above steps be unable to resolve the issue, please generate a new RSA Public\u002FPrivate Key pair and send only the new Public part to our File Delivery Team, as \u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-3842.htm\">per this article.\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Chr\u002F>\n\n\u003Ch2>Additional Information\u003C\u002Fh2>\n\u003Cul>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-3842.htm\">Using PGP\u002FRSA encryption keys to guarantee the privacy and security of your Reports\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-3968.htm\">Generate a key pair using GPG for Windows\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4205.htm\">Generate a key pair using GPG Suite on macOS\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4210.htm\">Decrypt your Reports using GPG for Windows\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4210.htm\">Decrypting Reports using your PGP Key pair on macOS\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4407.htm\">Generate RSA Key Pair on Windows\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Fgenerate-rsa-key-pair-macos.htm\">Generate RSA Key Pair on macOS\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4578.htm\">How to Access your Reports using FTP on Windows\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4580.htm\">How to Access your Reports using FTP on MacOS\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4409.htm\">How to set up sFTP for using Certificate Authentication on Windows\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4410.htm\">How to set up sFTP for using Certificate Authentication on macOS\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4411.htm\">How to backup your PGP public\u002Fprivate Key pair\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-4323.htm\">How to transfer your PGP public\u002Fprivate key pair from one computer to another\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>",[1205,1211],{"id":503,"title":504,"feedback_context":1206},{"request_context":1207,"type":1208,"id":503,"faq_id":503,"timestamp":1209,"cir_id":1210},"faq-browser-public,faq-browser-1:Jibotsrv4-1b473b1a-5d3d-4887-8ec3-6c882d1f74eb","FAQ_NAVIGATION",1794539538562,"cc44598a-c850-4c40-9f52-4c7a99fe3f6c",{"id":535,"title":536,"feedback_context":1212},{"request_context":1207,"type":1208,"id":535,"faq_id":535,"timestamp":1209,"cir_id":1210},"\u003Ch2>Overview\u003C\u002Fh2>\u003Cp>These instructions apply to users who are receiving their statements via sFTP. If you elected to receive your statements that way, you would first need to generate an RSA Key pair. If you need guidance to set up the Key pair, please refer to …\u003C\u002Fp>",[1215,1228,1235,1243],{"id":1216,"title":1217,"feedback_context":1218,"short_description":1221,"source":1222,"slug":1227},"1128474785","Generate RSA key pair for Windows",{"request_context":1207,"type":1219,"id":1216,"faq_id":1216,"timestamp":1220,"cir_id":1210},"FAQ_SIMILAR",1794539539168,"\u003Cp>These instructions apply to users who are receiving their statements via sFTP. If you elected to receive your statements via sFTP, you would first need to generate an RSA Key pair.\u003C\u002Fp>\u003Cp>---…\u003C\u002Fp>",{"id":1223,"title":1224,"link":1225,"sourceType":1226},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1128474785","FAQ","generate-rsa-key-pair-windows-1128474785",{"id":1229,"title":1230,"feedback_context":1231,"short_description":1213,"source":1232,"slug":1234},"1128475864","How to set up sFTP for using certificate authentication on Windows",{"request_context":1207,"type":1219,"id":1229,"faq_id":1229,"timestamp":1220,"cir_id":1210},{"id":1223,"title":1224,"link":1233,"sourceType":1226},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1128475864","set-up-sftp-using-certificate-1128475864",{"id":1236,"title":1237,"feedback_context":1238,"short_description":1239,"source":1240,"slug":1242},"1128474436","Generate a key pair using GPG suite on macOS",{"request_context":1207,"type":1219,"id":1236,"faq_id":1236,"timestamp":1220,"cir_id":1210},"\u003Ch3>GPG Key Generation\u003C\u002Fh3>\n\u003Ch4>To generate a key pair using GPG for macOS…\u003C\u002Fh4>",{"id":1223,"title":1224,"link":1241,"sourceType":1226},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1128474436","generate-key-pair-using-gpg-1128474436",{"id":1244,"title":1245,"feedback_context":1246,"short_description":1247,"source":1248,"slug":1250},"1128475108","How to set up sFTP for using certificate auhtentication on Linux",{"request_context":1207,"type":1219,"id":1244,"faq_id":1244,"timestamp":1220,"cir_id":1210},"\u003Cp>\u003Cstrong>Overview\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>These instructions apply to users who are receiving their statements via sFTP. If you elected to receive your statements via sFTP, you would first need to generate a RSA\u002FECDSA\u002FEDDSA Key pair.  …\u003C\u002Fp>",{"id":1223,"title":1224,"link":1249,"sourceType":1226},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1128475108","set-up-sftp-using-certificate-1128475108",{"request_context":1207,"type":1252,"id":1201,"faq_id":1201,"timestamp":1209,"cir_id":1210},"FAQ_CONTENT","set-up-sftp-using-certificate-1128475245"]