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experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Findex.php?f=47047\">IBKR Support\u003C\u002Fa> on our website. Institutions can visit the dedicated \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Findex.php?f=978\">IBKR Support section for institutions\u003C\u002Fa>.\u003C\u002Fp>\u003Ch4>Use the button above or follow the below procedure to contact Client Services via ticket from Client Portal:\u003C\u002Fh4>\n\u003Col start=\"1\">\u003Cli>Log in to \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=ACCT_MGMT_MAIN\">Client Portal\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Click the \u003Cstrong>Get Help menu\u003C\u002Fstrong> (question mark icon in the top right corner) or Click on the \u003Cstrong>Envelope\u003C\u002Fstrong> icon on the onebar and under \u003Cstrong>Compose\u003C\u002Fstrong> select \u003Cstrong>New Ticket\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>If necessary choose the account for which you are submitting a ticket\u003C\u002Fli>\u003Cli>Under \u003Cstrong>Quick Support\u003C\u002Fstrong> enter your question in the \u003Cstrong>How we can help?\u003C\u002Fstrong> box\u003C\u002Fli>\u003Cli>If the IBot response does not answer your question, then from the \u003Cstrong>Was the answer helpful?\u003C\u002Fstrong> box select \u003Cstrong>No, contact support\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Under \u003Cstrong>Contact Us\u003C\u002Fstrong> click on \u003Cstrong>Ticket Creation\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Choose a \u003Cstrong>category\u003C\u002Fstrong> related to your inquiry followed by a \u003Cstrong>subtopic\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Write a detailed description of the issue\u003C\u002Fli>\u003Cli>Choose the account for which you are submitting a ticket (OPTIONAL)\u003C\u002Fli>\u003Cli>Optionally click on \u003Cstrong>Add a File\u003C\u002Fstrong> to attach up to two files to your inquiry (max total size 3MB, max size of each file 2MB)\u003C\u002Fli>\u003Cli>click \u003Cstrong>Preview Ticket\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>In case the generated IBot response is not sufficient to address your question, click on \u003Cstrong>Submit Ticket.\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>Please Note:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>You will get an immediate reference number for the ticket for you to track its progress.\u003C\u002Fli>\u003Cli>Visit our website for \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Fcustomer-service.php?p=tips\">tips on how to best utilize IBKR Client Services\u003C\u002Fa>.\u003C\u002Fli>\u003Cli>You can also access the Message Center from TWS from the \u003Cstrong>Help\u003C\u002Fstrong> menu by selecting \u003Cstrong>Customer Service\u003C\u002Fstrong> followed by \u003Cstrong>Open Message Center\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\n\u003C\u002Fp>\u003Chr\u002F>\u003Cp>\u003Cstrong>Additional Information\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fclientportal\u002Fmessagecenter\u002Fcreatingaticket.htm\">How to use the Message center \u003C\u002Fa>available in our Client Portal User Guides\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Flib\u002Fcstools\u002Ffaq\u002F#\u002Fcontent\u002F113957006\">How do I send a web ticket to Client Services in IBKR Mobile?\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>",[1205,1211],{"id":331,"title":332,"feedback_context":1206},{"request_context":1207,"type":1208,"id":331,"faq_id":331,"timestamp":1209,"cir_id":1210},"faq-browser-public,faq-browser-1:Jibotsrv3-b314d8c3-871c-44b5-8b94-f181c315dab7","FAQ_NAVIGATION",1794537423932,"ff9745fc-06dc-45b4-9a40-5becfb920182",{"id":365,"title":366,"feedback_context":1212},{"request_context":1207,"type":1208,"id":365,"faq_id":365,"timestamp":1209,"cir_id":1210},"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=Support\">SEND TICKET TO CLIENT SERVICES\u003C\u002Fa>\u003C\u002Fstrong> \nDue to market volatility, we are experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit…\u003C\u002Fp>","45fK2bAqpcY",[1216,1229,1237,1245],{"id":1217,"title":1218,"feedback_context":1219,"short_description":1222,"source":1223,"slug":1228},"29088212","How do I upload a document?",{"request_context":1207,"type":1220,"id":1217,"faq_id":1217,"timestamp":1221,"cir_id":1210},"FAQ_SIMILAR",1794537423958,"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=NEW_TICKET\">UPDATE DOCUMENT IN CLIENT PORTAL\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>To upload a document through the IBKR Message Center, log in to \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=ACCT_MGMT_MAIN\">Client Portal\u003C\u002Fa>\u003C\u002Fstrong> and follow the steps for creating a ticket in \"…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1226,"sourceType":1227},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=29088212","FAQ","upload-document-29088212",{"id":1230,"title":1231,"feedback_context":1232,"short_description":1233,"source":1234,"slug":1236},"30120498","How do I file a complaint?",{"request_context":1207,"type":1220,"id":1230,"faq_id":1230,"timestamp":1221,"cir_id":1210},"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=NEW_TICKET\">SEND TICKET TO CLIENT SERVICES\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Clients may file a complaint with Interactive Brokers by creating a ticket through Client Portal:…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1235,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=30120498","file-complaint-30120498",{"id":1238,"title":1239,"feedback_context":1240,"short_description":1241,"source":1242,"slug":1244},"32651271","How do I view messages from IBKR?",{"request_context":1207,"type":1220,"id":1238,"faq_id":1238,"timestamp":1221,"cir_id":1210},"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=CS_WEB_TICKET\">VIEW MESSAGES\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Due to market volatility, we are experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1243,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=32651271","view-messages-ibkr-32651271",{"id":1246,"title":1247,"feedback_context":1248,"short_description":1249,"source":1250,"slug":1252},"113957006","How do I send a web ticket to Client Services in IBKR Mobile?",{"request_context":1207,"type":1220,"id":1246,"faq_id":1246,"timestamp":1221,"cir_id":1210},"\u003Cp>Due to market volatility, we are experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1251,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=113957006","send-web-ticket-client-services-113957006",{"request_context":1207,"type":1254,"id":1201,"faq_id":1201,"timestamp":1209,"cir_id":1210},"FAQ_CONTENT","send-web-ticket-client-services-35803683"]