If your DSC+ is malfunctioning or you have misplaced it, you have the following options:
- Activate IBKR Mobile - IB Key and use that as your security device instead of your DSC+. Please refer to the IBKR Mobile Authentication (IB Key) for iOS or IBKR Mobile Authentication (IB Key) for Android guides for information.
- Activate a Mobile Authentication app and use that as your security device instead of your DSC+. Please refer to the Mobile Authenticator App guide for the instructions.
- If your account has at least an equity of USD 1 million (or equivalent), contact IBKR Client Services via telephone in order to obtain interim access and request a replacement DSC+. It is important to note that this service can only be provided via telephone and requires that the identity of the account holder be verified for security purposes. Once your identity has been verified, you will be issued a Temporary Code which operates as a static version of the code randomly generated b your permanent device. Find more information about requesting a new security device in our Secure Login Systems User Guide.
Those options are not mutually exclusive and you can, for example, use any combination of the above.