If your IBKR account has been closed, please follow the steps below to reopen or regain access depending on your situation:
Why was my account closed?
- IBKR accounts are typically closed automatically when they maintain a zero balance or no equity, in order to avoid ongoing market data subscription fees. You may have received an email notification about this.
Option 1: Reopen Your Closed Account via Client Portal
- Log in to Client Portal using your existing username and password (these remain unchanged after closure).
- Click the User menu (head and shoulders icon in the top right corner).
- Select Settings.
- Under Account Settings, locate the Account Configuration section.
- Select Reopen Account and follow the on-screen prompts.
What to expect after submitting your reopen request:
- Our Compliance team may contact you via the email address on file if additional documentation or clarification is required.
- Allow time for due diligence checks and application review.
- Once approved, you will receive an email confirmation. At that point, you will have a limited window to make an initial deposit. If no deposit is received within this window, the account will be automatically closed again.
Option 2: If You Do Not See the 'Reopen Account' Option
- If your account application was started a long time ago, you may need to submit a new application.
- You can begin a new application at the IBKR Open Account page using the same username and password.
Option 3: If You Need to Withdraw Funds from a Closed Account
- You may still be able to log in to the closed account for a period after closure.
- Log in via the 'Open Account / Finish an Application' page using your existing credentials.
- Look for the Withdraw Funds button and follow the instructions.
- Note: Newly deposited funds may have a holding period before they can be withdrawn.
Option 4: If You Cannot Log In at All
- If you have lost access to your two-factor authentication device, please call IBKR Client Services directly. After verifying your identity, they can assist you in regaining access.
- Phone: Available on the IBKR Contact page
Please Note
- In rare cases where an account was closed by management decision, reopening may not be possible and any new account application may also be subject to restriction. If this applies to you, please contact IBKR Client Services for clarification.