I received a notification that a review of my file indicated a U.S. address or telephone number and additional information is required. What additional information do I need to provide?

You need to provide one document from Category A AND one document from Category B)(see below) AND  Category C a written explanation explaining the U.S. address or phone number:

Category A: Provide ANY ONE of the following documents issued by a non-U.S. country:

  • Driver's license
  • Passport
  • National Identity Card

AND

Category B: Provide ANY ONE of the following documents that match your foreign address:

  • Driver's license
  • Bank or brokerage statement that is less than 12 months old
  • Utility bill that is less than 12 months old

AND

Category C: Provide a reasonable written explanation supporting your claim of Non-U.S. status.

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