Why do I receive an error message when trying to install the TWS on my desktop?

If you receive the following error message when installing TWS to your desktop, please follow the steps below:

Error Message: "Cannot create this file" or "C:\Jts\.install4j\i4jdel.exe. Could not create this file. Shall I try again?"

  1. In your C: drive locate the folder named Jts and delete it.
  2. Go to C: drive directory -> Users -> (username of your computer) delete the following two folders ".i4j_jres" and ".oracle_jre_usage".
  3. Make sure the latest TWS installer is saved in your C: drive.
  4. Run the TWS installer again.

Should the above not resolve the issue please try to run the TWS installer as an admin.

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