During the semi-electronic application, the Financial Advisor (FA) must enter the correct mobile number that is associated with the account holder. If IBKR can match the mobile number to the name (account title) using third-party data or if the client is from a Docusign ID Verification supported country, then the FA will have two options on the Application Status page.
- Option 1
Docusign. The FA will have the option to send a Docusign link to the client which will allow the client to sign the application package electronically.
- Option 2
PDF. For maximum flexibility, FAs will still have the option to use the legacy method for completing an application (generate the PDF for the client to hand sign).
FAs can also package multiple applications for different types of accounts for the same client (e.g., an individual account and an IRA) into a single Docusign envelope and send it to the client for secure, electronic signature (so long as the client is eligible to use Docusign).
The process to use Docusign:
- The advisor will need to click on the Send Docusign Link on the Application Status page, which will be shown for eligible clients.
- Once the client completes the Docusign package, the documents will be automatically returned to IBKR for review.
- The client will receive an email confirming the submission is complete which provides access to a copy of the signed documents.
- FAs will receive a notification that the client has completed the application package.
- FAs can download the signed Docusign package for clients.
- Users must be 2 factor authenticated.
- FAs will navigate to the Client Details page from Contacts.
- Select Application Tasks.
- There will be a download icon next to the Client Application task in the list.
Note
- Only documents for which we accept a Docusign signature will appear in the document package. Documents that require a physical signature, such as the Supplemental Power of Attorney (Full Service form or SPOA) or Transfer on Death (TOD) forms, will not be included and must be uploaded to their respective tasks.
- Primary users and secondary users with the appropriate access rights can utilize this feature.
Additional Information
- Docusign in the Advisor Portal Users’ Guide.
- What is Docusign?
- Who is eligible to use Docusign?