Why is my passkey not being accepted and how do I regain access to my locked account?

Alternative Authentication Options

Try a different 2FA method:

  • If you have multiple 2FA methods registered, try using another one (IB Key, Mobile Authenticator, Digital Security Card+, SMS), select one of those from the authentication method drop down during login.
  • This can help determine if the issue is with your passkey specifically.

Try a different Passkey Management:

  • If you registered multiple passkeys, try using another device or security key.

If the issue persists, please contact our Client Services for assistance.

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