CHECK STATUS OF ACCOUNT CLOSURE REQUEST
An account closure can generally be processed and funds disbursed the same day if the close request is requested via Client Portal.
Circumstances which may extend the date of funds disbursement or which additional client action is required, include the following:
- The client has not closed all open positions, including non-base currency positions;
- The proceeds associated with positions which have been recently closed have not yet completed settlement;
- The client does not have an approved banking instruction in place;
- The client has funds in the Commodities, Crypto or UKL segment of their account (applicable for IBLLC and IB-UK accounts);
- The client has paid market data subscriptions still active in the account;
- The amount to be withdrawn exceeds the level that can be withdrawn without client verification;
- The account is a Tax-Advantaged account (IRA, TFSA, RRSP, ISA) and the client has not yet withdrawn all the cash balances in the account;
- The account balance includes dividend accruals (i.e., where the client was a shareholder of record when the dividend was declared but which the issuer has not yet paid);
- The close account request is submitted near or after the daily cut-off for processing same day withdrawals. In this instance, the withdrawal will be processed the following day.
Use the button above or follow the below procedure to check the status of account closure request:
- Log in to Client Portal. Note that Client Portal for closed accounts displays an abbreviated menu.
- Click the User menu (head and shoulders icon in the top right corner) followed by Settings and Closure Status.
- The Closure Status page displays.
Any pending or outstanding items required to close your account are displayed on the screen.
Should you wish to cancel the account closure request, you may do so by clicking on the Cancel Request button at the bottom-right of the page.
Additional Information