The ACATS Broker drop-down list in Client Portal displays Clearing Firms that participate in the ACATS system. If you do not see your institution listed, this is often because your institution clears through a different firm and routeS transfers through a separate custodian that does not share your institution's name.
What To Do:
Contact your delivering firm and ask:
- "Do you participate in the ACATS system?"
- If yes: "What is your ACATS Participant Number, and what firm do you clear your transfers through?"
- If no: Your firm may not support ACATS transfers, and you may need to use a different transfer method instead.
Before you proceed, confirm:
- The exact name of the institution holding your account (not just the institution you bank with)
- The Participant Number that belongs to that specific institution
- That your account number format matches your statement. Some brokers require additional letters before the account number, so confirm any specific requirements with your broker
Once you have confirmed these details, you are ready to proceed with your transfer.