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href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=ACCT_MGMT_MAIN\">Client Portal\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Click on \u003Cstrong>Help\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Secure Message Center\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Compose\u003C\u002Fstrong> followed by \u003Cstrong>New Ticket\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Account Services\u003C\u002Fstrong> as the category and \u003Cstrong>Complaints\u003C\u002Fstrong> as the topic\u003C\u002Fli>\u003Cli>Write \"\u003Cstrong>Complaint\u003C\u002Fstrong>\" as your brief description, and submit\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Account\u003C\u002Fstrong> and enter your details in the field provided\u003C\u002Fli>\u003Cli>\u003Cstrong>Submit\u003C\u002Fstrong> ticket\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Within the body of the ticket, we ask that you provide a detailed description of your complaint. If your complaint is regarding a trade, we ask that you provide the details of the trade(s), which may include, but is not limited to the order submission date and time, security description, execution date and time, execution price, and requested compensation amount with calculation. Please keep in mind that all trade related disputes must be submitted within a timely manner. Specifically, trade cancellation requests must be within our platform and\u002For the exchange's time parameters.\u003C\u002Fp>\u003Cp>Upon receipt of your complaint, we will acknowledge and respond to your complaint via Client Portal thru a new ticket created by us entitled, \"Communication for complaint related to ticket #TICKET NUMBER\". Thereon, we ask that all correspondence related to your complaint be written in the communication ticket.\u003C\u002Fp>\u003Cp>Typically, complaints will be responded to within three to five days; however certain complex issues may take longer to evaluate. In the meantime, we ask that you manage all orders, trades, and positions in your account in order to ensure that your account is not subject to unnecessary risk or fluctuations during the investigation period.\u003C\u002Fp>\u003Cp>While all claims submitted receive fair-minded and impartial consideration towards resolution, the filing of a claim alone does not guarantee partial or full payment of the amount requested. Claimants are encouraged to review the customer Agreement as it is the language in this agreement which forms the basis by which complaints are evaluated. Should the Customer Agreement vary from our website, the Customer Agreement will supersede the website. With respect to trade related complaints, please note the following clauses in the Customer Agreement: (i) Customers are responsible for all transactions entered using the customer's user name \u002F password; (ii) Cancellation requests are not guaranteed; (iii) we are not liable for any action or decision of any exchange, market, dealer, clearinghouse or regulator, (iv) Customers are bound to the order execution, if consistent with the customer's order and (v) Customers are responsible for knowing the terms and conditions of the products traded and the respective markets. Customers are responsible for maintaining sufficient equity within the account at all times to meet margin requirements. Should the customer's account have insufficient equity we have the right, but not the obligation, to liquidate all or any part of the customer's position at any time and in any manner without prior notice to the customer. Please note that we will not indemnify a customer for technological issues or lost opportunity at any time.\u003C\u002Fp>\u003Cp>To review our Customer Agreement in its entirety, select Forms & Disclosures from the bottom of the our homepage followed by the applicable Customer Agreement.\u003C\u002Fp>\u003Cp>\u003Cstrong>Please Note\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>For Indian clients, please \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.co.in\u002Fen\u002Fsupport\u002Findividuals.php#investorgrievances\">CLICK HERE\u003C\u002Fa>.\u003C\u002Fli>\u003Cli>For New Zealand clients, please \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Flib\u002Fcstools\u002Ffaq\u002F#\u002Fcontent\u002F939137672\">CLICK HERE.\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>",[1206,1212],{"id":12,"title":13,"feedback_context":1207},{"request_context":1208,"type":1209,"id":12,"faq_id":12,"timestamp":1210,"cir_id":1211},"faq-browser-public,faq-browser-1:JFaqHTTP5-6312ff63-17cf-40a2-a4ce-9b47e67168db","FAQ_NAVIGATION",1794534035725,"0d12501d-4713-4080-b4e7-9b27cc39d446",{"id":58,"title":59,"feedback_context":1213},{"request_context":1208,"type":1209,"id":58,"faq_id":58,"timestamp":1210,"cir_id":1211},"\u003Cp>In order to file a complaint with us, please submit a trouble ticket via Client Portal:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>Login to \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=ACCT_MGMT_MAIN\">Client Portal\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Click on \u003Cstrong>Help\u003C\u002Fstrong>…\u003C\u002Fli>\u003C\u002Fol>",[1216,1229,1237,1245],{"id":1217,"title":1218,"feedback_context":1219,"short_description":1222,"source":1223,"slug":1228},"29088212","How do I upload a document?",{"request_context":1208,"type":1220,"id":1217,"faq_id":1217,"timestamp":1221,"cir_id":1211},"FAQ_SIMILAR",1794534035815,"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=NEW_TICKET\">UPDATE DOCUMENT IN CLIENT PORTAL\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>To upload a document through the IBKR Message Center, log in to \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=ACCT_MGMT_MAIN\">Client Portal\u003C\u002Fa>\u003C\u002Fstrong> and follow the steps for creating a ticket in \"…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1226,"sourceType":1227},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=29088212","FAQ","upload-document-29088212",{"id":1230,"title":1231,"feedback_context":1232,"short_description":1233,"source":1234,"slug":1236},"30120498","How do I file a complaint?",{"request_context":1208,"type":1220,"id":1230,"faq_id":1230,"timestamp":1221,"cir_id":1211},"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=NEW_TICKET\">SEND TICKET TO CLIENT SERVICES\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Clients may file a complaint with Interactive Brokers by creating a ticket through Client Portal:…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1235,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=30120498","file-complaint-30120498",{"id":1238,"title":1239,"feedback_context":1240,"short_description":1241,"source":1242,"slug":1244},"154829764","How do I request physical delivery of US Spot Gold?",{"request_context":1208,"type":1220,"id":1238,"faq_id":1238,"timestamp":1221,"cir_id":1211},"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=NEW_TICKET\">SEND TICKET TO CLIENT SERVICES\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>You can request a physical gold delivery of \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Findex.php?f=3187\">US Spot Gold (symbol USGOLD)\u003C\u002Fa> via a ticket in the Client Portal Message Center. Login to Client Portal and click the…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1243,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=154829764","request-physical-delivery-us-spot-154829764",{"id":1246,"title":1247,"feedback_context":1248,"short_description":1249,"source":1250,"slug":1252},"243384600","How much is the EDD fee?",{"request_context":1208,"type":1220,"id":1246,"faq_id":1246,"timestamp":1221,"cir_id":1211},"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=CS_WEB_TICKET\">VIEW MESSAGES\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Please refer to the notice sent to your account's Message Center for the fee amount…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1251,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=243384600","much-edd-fee-243384600",{"request_context":1208,"type":1254,"id":1202,"faq_id":1202,"timestamp":1210,"cir_id":1211},"FAQ_CONTENT","file-complaint-interactive-brokers-1136175897"]