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Charts",{"request_context":23,"type":24,"id":1190,"faq_id":1190,"timestamp":639,"cir_id":26},{"request_context":23,"type":24,"id":1092,"faq_id":1092,"timestamp":991,"cir_id":26},{"request_context":23,"type":24,"id":984,"faq_id":984,"timestamp":1195,"cir_id":26},1794531926471,{"request_context":23,"type":294,"id":628,"faq_id":628,"timestamp":563,"cir_id":26},"https:\u002F\u002Fwww.interactivebrokers.com\u002Fibot",{"@type":1199,"server_version":1200,"session_id":1201,"id":1202,"question":1203,"answer":1204,"navigation":1205,"short_description":1214,"similars":1215,"feedback_context":1253,"slug":1255},"FAQ_BROWSER_CONTENT","Jibotsrv3;-96133148","56e168c9-f7c8-4888-8113-80e174714628","1136176096","EDD request for informations (RFI)","\u003Cp>\u003Cstrong>Overview:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>These FAQs are meant to serve as guidelines for answering client questions with regard to recent communications that have been sent to a large number of our account holders, requesting specific information. If there are further questions not addressed in this guide, please contact the EDD department.\u003C\u002Fp>\u003Cp>\u003Cstrong>For All Accounts:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>Is this a legitimate email?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Yes; we recently sent out communications to clients requesting that clients update specific data and documentation.\u003C\u002Fp>\u003Cp>\u003Cstrong>Why has the client received this notification?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>We are conducting a routine review of our clients for the purpose of ensuring that we maintain accurate and up to date information and conduct due diligence on clients from places or of type that present heightened AML risk. As a regulated financial institution, we are required to “know our clients”, and this is part of that effort.\u003C\u002Fp>\u003Cp>\u003Cstrong>Is updating this information required?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Yes; all clients who have received a notification are required to provide the requested information.\u003C\u002Fp>\u003Cp>\u003Cstrong>What is Source of Wealth?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Source of Wealth means any way in which the client has derived their wealth. Examples include employment income, business income, property sale, inheritance, etc. A client’s sources of wealth should add up to 100%.\u003C\u002Fp>\u003Cp>\u003Cstrong>What documents are acceptable to prove Source of Wealth?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The documents we provided include a list of what you can submit to confirm your source of wealth. Each source of wealth must be accompanied by supporting documentation (e.g., a bank statement for employment income, a bill of sale for property sale, etc.).\u003C\u002Fp>\u003Cp>\u003Cstrong>For Org Accounts:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>Why is beneficial ownership information required?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Under US regulations, we are required to collect information about an organization’s beneficial ownership. It is also part of our obligation to “know our clients.”\u003C\u002Fp>\u003Cp>\u003Cstrong>What is a beneficial owner? How is that different from a regular owner?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>A beneficial owner refers to the actual people who ultimately own the entity. This differs from regular owners, who could be a combination of other businesses, trusts, custodians, etc. Under relevant regulations, we require any entity that is an account holder to identify any natural person who owns 10% or more of the entity. We then need to verify those peoples’ identities through identification verification documents and confirm their sources of wealth.\u003C\u002Fp>\u003Cp>\u003Cstrong>Do I need to complete the Ultimate Beneficial Owner form if I indicated on the Certification of Beneficial Owners form that there are no 10%+ owners ?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>No – you do not have to complete the Ultimate Beneficial Owner form if you have certified there are no 10%+ owners.\u003C\u002Fp>\u003Cp>\u003Cstrong>For Casffis, IBrokers, Collective Investment Vehicles, And Hedge Funds:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>What is a Wolfsberg Questionnaire?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The Wolfsberg Questionnaire is an Anti-Money Laundering (AML) Questionnaire designed by the Wolfsberg Group, which aims to provide a standardized overview of a financial institution's AML policies and practices.\u003C\u002Fp>\u003Cp>*The form must be completed in its entirety and dated within the last 12 months.*\u003C\u002Fp>\u003Cp>\u003Cstrong>Why do I need to provide one?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The questionnaire is to help ensure that we know the organization implemented certain standards and practices associated with preventing money laundering, terrorist financing, and other financial crimes.\u003C\u002Fp>\u003Cp>If the business is a hedge fund, we are seeking a completed Wolfsberg Q from their fund manager\u002Finvestment advisor.\u003C\u002Fp>\u003Cp>\u003Cstrong>Is there a link to the Wolfsberg Questionnaire form?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Yes, the blank form is available to download in Account Management – please review the document task. You can also download the form here:\u003C\u002Fp>\u003Cp>\u003Ca href=\"https:\u002F\u002Fwb-db.basel.institute\u002Fassets\u002F3964cedf-a462-4e55-a1e7-ca7c70dfa7ec\u002FCBDDQ%20v1.4.pdf\">https:\u002F\u002Fwb-db.basel.institute\u002Fassets\u002F3964cedf-a462-4e55-a1e7-ca7c70dfa7ec\u002FCBDDQ%20v1.4.pdf\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Cstrong>I am being asked to submit documentation regarding Fund Status. What documentation do I need to submit?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Please provide a proof of existence document for the fund, and proof of regulatory status for the fund manager and the fund administrator.\u003C\u002Fp>\u003Cp>\u003Cstrong>For Foreign Banks:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>Why do I need to provide a Foreign Bank Certification?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Under the USA Patriot Act, any foreign bank that maintains a correspondent relationship with any US-based bank or broker\u002Fdealer must provide a foreign bank certification.\u003C\u002Fp>\u003Cp>*The form must be completed in its entirety and dated within the last 36 months.*\u003C\u002Fp>\u003Cp>\u003Cstrong>What is the purpose of a Foreign Bank Certification?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The purpose of the foreign bank certification is to help ensure that the bank is complying with all required US regulations with regards to money laundering, terrorist financing, and other financial crimes.\u003C\u002Fp>",[1206,1212],{"id":12,"title":13,"feedback_context":1207},{"request_context":1208,"type":1209,"id":12,"faq_id":12,"timestamp":1210,"cir_id":1211},"faq-browser-public,faq-browser-1:Jibotsrv3-a89d3405-adc4-46e9-9ce8-f0e917bbac02","FAQ_NAVIGATION",1794531926483,"314760c3-163c-4582-8751-1e954004649a",{"id":96,"title":97,"feedback_context":1213},{"request_context":1208,"type":1209,"id":96,"faq_id":96,"timestamp":1210,"cir_id":1211},"\u003Cp>\u003Cstrong>Overview:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>These FAQs are meant to serve as guidelines for answering client questions with regard to recent communications that have been sent to a large number of our account holders, requesting specific information. If there are further questions not addressed in this guide, please contact the EDD department…\u003C\u002Fp>",[1216,1229,1237,1245],{"id":1217,"title":1218,"feedback_context":1219,"short_description":1222,"source":1223,"slug":1228},"1169379792","Troubleshooting client portal login failures",{"request_context":1208,"type":1220,"id":1217,"faq_id":1217,"timestamp":1221,"cir_id":1211},"FAQ_SIMILAR",1794531926507,"\u003Cp>If you are unable to resolve your account access issue from the information above, please contact your local Client Services Center. Also note that for security purposes, all requests for login assistance must be initiated via telephone as it requires prior verification of the account holder's identity. A listing of Client Services Centers, contact numbers and hours of operations may be found…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1226,"sourceType":1227},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1169379792","FAQ","troubleshooting-client-portal-login-failures-1169379792",{"id":1230,"title":1231,"feedback_context":1232,"short_description":1233,"source":1234,"slug":1236},"243374134","How do I transfer an ISA out to another ISA provider?",{"request_context":1208,"type":1220,"id":1230,"faq_id":1230,"timestamp":1221,"cir_id":1211},"\u003Cp>A ISA account transfer to another ISA provider must be requested at the receiving ISA provider. Please contact the ISA provider you wish to have your account transferred and ask them to contact us via email at \u003Ca href=\"mailto:isa-transfer@interactivebrokers.com\">isa-transfer@interactivebrokers.com\u003C\u002Fa>…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1235,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=243374134","transfer-isa-out-another-isa-243374134",{"id":1238,"title":1239,"feedback_context":1240,"short_description":1241,"source":1242,"slug":1244},"1179655722","TWS message: At the moment, orders for this contract are only accepted if they are close or reduce open positions. Please contact Client Services for assistance",{"request_context":1208,"type":1220,"id":1238,"faq_id":1238,"timestamp":1221,"cir_id":1211},"\u003Cp>\u003Cstrong>Overview:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Account holders receiving the following message \u003Cstrong>\"At the moment, orders for this contract are only accepted if they are close or reduce open positions. Please contact Client Services for assistance\"\u003C\u002Fstrong> will not be able to place orders that would open or increase positions in the specific security…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1243,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1179655722","tws-message-moment-orders-contract-1179655722",{"id":1246,"title":1247,"feedback_context":1248,"short_description":1249,"source":1250,"slug":1252},"102538239","I am an Advisor and I lost my phone with IBKR Mobile installed",{"request_context":1208,"type":1220,"id":1246,"faq_id":1246,"timestamp":1221,"cir_id":1211},"\u003Cp>If you lost your phone, you can migrate the IBKR Mobile Authentication (IB Key) to your new phone \u003Ca href=\"https:\u002F\u002Fibkr.info\u002Farticle\u002F3073\">following the steps listed in the IBKR Knowledge Base\u003C\u002Fa>. \u003C\u002Fp>\u003Cp>In any other case, we ask that you request temporary account access by contacting the Secure Login department of IBKR Client Services via the phone number best suitable for your location. For IBKR Contact Information, please visit…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1251,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=102538239","am-advisor-lost-phone-ibkr-102538239",{"request_context":1208,"type":1254,"id":1202,"faq_id":1202,"timestamp":1210,"cir_id":1211},"FAQ_CONTENT","edd-request-informations-rfi-1136176096"]