Aside from possible fees that may have been charged to the account, note that the Net Asset Value ("NAV") of your account is adjusted based on the market value of your open positions and cash balances in terms of base currency.
If you hold cash balances or positions in a currency other than your base currency, when Forex rates move the NAV of the account will fluctuate since its value in terms of base currency changes.
In any case, customers should refer to their account statements which provide the relevant details on all NAV changes to the account. To generate a statement:
- Login to Client Portal
- From the Client Portal menu, click Performance & Reports followed by Statements under Reports.
- Select Default Statement Type as "Activity" and click the Right arrow (run icon)
- Select the Format and Language as per your choice and click Run Statement.
You can click on the Net Asset Value section and view the Change in Net Asset Value on the right hand side.