IBKR has two distinct departments that handle specific types of TWS questions:
- Client Services deals with everything involving trading, accounts, funding and execution. For contact details, visit the IBKR Support section of our website. Institutions can visit the dedicated IBKR Support section for institutions.
- The Technical Assistance Center (TAC) can help you with issues concerning your connection to IBKR and problems with the software involved. To help you more quickly, please:
- Call while you are experiencing the problem;
- Have your computer turned on and ready to troubleshoot;
- Have your account information ready.
In the US, call 877-442-2757 during regular business hours for support and outside the US find the phone number here.
The TAC support team can also be contacted by creating a ticket in the Client Portal Message Center (select Technical Assistance as the ticket category) or by email.
Please include the following information:
- Your username and account number
- A detailed summary of the problem
- A time-frame of when the problem occurred or occurs
- Any pattern you have noticed
- Detailed system specifications if possible, including:
-The Operating System you are using and version (e.g. Windows 10, MacOS Big Sur)
-The type and version of browser you are using, including cipher strength. For example, Internet Explorer 7.0 or Firefox 2.0.0.13
-Your processor generation and speed
-The amount of memory (RAM) installed in your computer
-The type and speed of Internet connection you are using
-Any other troubleshooting you have done on your own or with our staff.