For security reasons, we can only send statements to the email of record on the account (except in the case of duplicate statements required to be sent to an employer). If you would like to have your statements sent to a different email address or an additional email address, you must either change the email on the account or add an additional email to the account:
- Log in to Client Portal.
- Click the User menu (head and shoulders icon in the top right corner) followed by Settings.
- Then under the User Settings section find Communication.
- Click Email Address.
- To add a second email, add a semicolon (";") next to your original email followed by the new, second email with no space in between them and submit your change.
- Follow the prompts on the screen.
Please Note
- In certain circumstances, email changes may require verbal verification with IBKR Client Services and may take 1-2 business days to take effect.
- By adding a second email address for statements, it will not limit that email address to only receiving statement emails but that added email address will receive any emails sent to the account from IBKR.
Additional Information
- Changing your email address in the Client Portal Users' Guide.