How do I clear cache and cookies from my browser?

If you are experiencing an issue due to inconsistencies in your browser's cache, follow the instructions below to clear your cache.

If you use Microsoft Edge:

  1. Press CTRL + SHIFT + DELETE on your keyboard (with Edge as the active window). Or navigate to Settings & More from the 3 dot menu on the upper right.
  2. Select on the left column: "Privacy, search, and services.
  3. Under "Clear browsing data" and "Clear browsing data now", select "Choose what to clear".
  4. Choose what to clear. Under Time range, choose a time range from the drop-down menu. Choose the types of browsing data you want to clear.
  5. Click the "Clear now" button.

If you use Firefox:

  1. Press CTRL + SHIFT + DELETE on your keyboard (with Firefox as the active window).
  2. In the 'Time Range to Clear' field, select EVERYTHING.
  3. Be sure that Cookies, Cache, Active Logins, and Site Settings are checked.
  4. Click "Clear Now".
  5. Close the browser and then reopen it.

If you use Chrome:

  1. Press CTRL + SHIFT + DELETE on your keyboard (with Chrome as the active window).
  2. In the Time Range section, select "beginning of time".
  3. Click on "Clear Data".
  4. Close the browser and then reopen it.

 If you use Safari:

  1. Click the top left-hand corner on Safari.
  2. Click on "Reset Safari".
  3. Tick all boxes.
  4. Click on "Reset".
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