If you are experiencing an issue due to inconsistencies in your browser's cache, follow the instructions below to clear your cache.
If you use Microsoft Edge:
- Press CTRL + SHIFT + DELETE on your keyboard (with Edge as the active window). Or navigate to Settings & More from the 3 dot menu on the upper right.
- Select on the left column: "Privacy, search, and services.
- Under "Clear browsing data" and "Clear browsing data now", select "Choose what to clear".
- Choose what to clear. Under Time range, choose a time range from the drop-down menu. Choose the types of browsing data you want to clear.
- Click the "Clear now" button.
If you use Firefox:
- Press CTRL + SHIFT + DELETE on your keyboard (with Firefox as the active window).
- In the 'Time Range to Clear' field, select EVERYTHING.
- Be sure that Cookies, Cache, Active Logins, and Site Settings are checked.
- Click "Clear Now".
- Close the browser and then reopen it.
If you use Chrome:
- Press CTRL + SHIFT + DELETE on your keyboard (with Chrome as the active window).
- In the Time Range section, select "beginning of time".
- Click on "Clear Data".
- Close the browser and then reopen it.
If you use Safari:
- Click the top left-hand corner on Safari.
- Click on "Reset Safari".
- Tick all boxes.
- Click on "Reset".