Why does my chart display question marks?

Delayed quotes are displayed with either a yellow background or yellow tick dot. You will also be informed before placing an order for a particular contract that you are trying to submit and order without having market data for the instrument.

Market data vendors typically offer exchange data in two categories: real-time and delayed. Real-time market data is disseminated as soon as the information is publicly available. Delayed market data is on a time lag that is usually 10-20 minutes behind real-time quotes…

If you see all question marks where your market data should be, it is likely one of these reasons:

• The product you are looking at does not provide free delayed data and you are not subscribed to real time quotes, or
• You are subscribed to real time quotes but you are exceeding the maximum number of simultaneous quote lines allowed, or…

There are various reasons why a market type order may receive an execution at a price not within the displayed Bid/Ask. The most common reason is that the account has not subscribed to any real time Market Data…

To see real time quotes in a chart, you need to subscribe to a real time data package from Client Portal.

In case you are loading a chart from a Stock (SMART) ticker, you are required to subscribe to market data for all the markets the product is listed on…