How do I change my security questions?

Q: How do I change my security questions?

CHANGE SECURITY QUESTIONS Use the button above or follow the below procedure to change and/or verify your security questions: Log into Client Portal Select the User menu (head and shoulders icon in the top right corner) followed by Settings Under User Settings find the Security section Click Security Questions Follow the prompts on the screen to review and update the questions. Please Note Only the following accounts are eligible to use this tool: Individual accounts (not Joint, IRA, or Advisor/Broker clients). Accounts using a Secure Login device (except a temporary device) or IBKR Mobile for two-factor authentication. Accounts with a Net Liquidation Value (NLV) of less than 1 million USD (or non-US equivalent). If you receive an error when attempting to update your questions or answers, please check that you have accessed Client Portal through IBKR's website rather than through the Trader Workstation. If you do not meet the conditions listed above, you may change your security questions manually by contacting IBKR Client Services . We will send you a form with new questions to your email address on record, which you will then need to return with a copy of a government issued photo ID. Please allow 1-2 business days to process.

Question

Accepted Answer

CHANGE SECURITY QUESTIONS

Use the button above or follow the below procedure to change and/or verify your security questions:

Log into Client Portal
Select the User menu (head and shoulders icon in the top right corner) followed by Settings
Under User Settings find the Security section

Click Security Questions
Follow the prompts on the screen to review and update the questions.

Please Note

Only the following accounts are eligible to use this tool:

Individual accounts (not Joint, IRA, or Advisor/Broker clients).
Accounts using a Secure Login device (except a temporary device) or IBKR Mobile for two-factor authentication.
Accounts with a Net Liquidation Value (NLV) of less than 1 million USD (or non-US equivalent).

If you receive an error when attempting to update your questions or answers, please check that you have accessed Client Portal through IBKR's website rather than through the Trader Workstation.

If you do not meet the conditions listed above, you may change your security questions manually by contacting IBKR Client Services. We will send you a form with new questions to your email address on record, which you will then need to return with a copy of a government issued photo ID. Please allow 1-2 business days to process.