Why was I asked to create a username for my client but no password?

When creating an account for a client, an advisor will be tasked with creating a username for their client. Once the client application has been approved, the client will be sent the username and password separately by mail.

When creating an account for a client, an advisor will be tasked with creating a username for their client. 

Once the client application has been approved, eligible client accounts currently based in the U.S. can use the link ibkr.com/activate to reset their password. They will not be sent password login information by mail.

Eligible client account types are the following:

  • Individual accounts
  • Joint accounts
  • IRA accounts

Once the client application has been approved, the following account types will be sent username and password separately by mail:

  • Non-U.S.
  • Trust Accounts
  • Organizational structures

Please Note

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