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Charts",{"request_context":23,"type":24,"id":1192,"faq_id":1192,"timestamp":1039,"cir_id":26},{"request_context":23,"type":24,"id":1094,"faq_id":1094,"timestamp":992,"cir_id":26},{"request_context":23,"type":24,"id":985,"faq_id":985,"timestamp":1197,"cir_id":26},1794544599201,{"request_context":23,"type":294,"id":629,"faq_id":629,"timestamp":564,"cir_id":26},"https:\u002F\u002Fwww.interactivebrokers.com\u002Fibot",{"@type":1201,"server_version":1202,"session_id":1203,"id":1204,"question":1205,"answer":1206,"navigation":1207,"short_description":1216,"similars":1217,"feedback_context":1255,"slug":1257},"FAQ_BROWSER_CONTENT","JFaqHTTP6;-712769386","39b163a3-8fde-4cdc-8198-631fbab7486f","1557890485","Why am I unable to enroll or use a Passkey on my Android phone?","\u003Cp>Due to the variety of smartphone manufacturers, operating systems, and versions, and the resulting lack of standardization, there are reports of difficulties with Passkey activation on some Android phones in the Asian region. In general, we suggest you to review the following points before attempting the Passkey registration:\u003C\u002Fp>\u003Cul>\u003Cli>Make sure \"Password Auto-fill\" is enabled on your smartphone. This option can typically be found within the General Settings of the phone. If you have trouble locating it, try typing the keywords \"Auto-fill,\" \"Autofill,\" or \"Passwords\" into the Settings search box and check the results. Once you have accessed the Auto-fill settings, enable the main \"Password Auto-fill\" switch, as well as all switches related to password manager apps. This will allow you to test Passkey activation using different password managers, increasing the likelihood of a successful outcome.\u003C\u002Fli>\u003Cli>We have noticed that \"Google Password Manager\" is generally more reliable than built-in password managers (such as Samsung Pass, OriginOS Password Manager, etc.). During Passkey activation, whenever possible, we recommend selecting \"Google Password Manager\" as the Passkey storage. Google Password Manager requires Google services to be enabled and running—see the next point regarding Google services activation.\u003C\u002Fli>\u003Cli>While Google services are accessible and running on international versions of most common Asian smartphones, they are typically restricted or fully deactivated on Chinese versions of the same devices. You may be able to enable them by installing one of the Google suite mobile apps (such as Google or Gmail). During installation, you should be prompted to allow or start Google services—answer affirmatively.\u003C\u002Fli>\u003Cli>If your smartphone's built-in camera app fails to parse the QR code during Passkey activation, try installing the \"Google Lens\" app and scanning the QR code with that instead.\u003C\u002Fli>\u003Cli>Make sure your smartphone is not \"rooted,\" as Passkey activation will not succeed on rooted devices due to security policies. This is by design.\u003C\u002Fli>\u003C\u002Ful>",[1208,1214],{"id":504,"title":505,"feedback_context":1209},{"request_context":1210,"type":1211,"id":504,"faq_id":504,"timestamp":1212,"cir_id":1213},"faq-browser-public,faq-browser-1:JFaqHTTP6-336541bc-9052-4c85-bda2-c4ae4629153c","FAQ_NAVIGATION",1794544599214,"1e290208-afb7-40e5-9c21-00b676187720",{"id":520,"title":521,"feedback_context":1215},{"request_context":1210,"type":1211,"id":520,"faq_id":520,"timestamp":1212,"cir_id":1213},"\u003Cp>Due to the variety of smartphone manufacturers, operating systems, and versions, and the resulting lack of standardization, there are reports of difficulties with Passkey activation on some Android phones in the Asian region. In general, we suggest you to review the following points before attempting the Passkey registration…\u003C\u002Fp>",[1218,1231,1239,1247],{"id":1219,"title":1220,"feedback_context":1221,"short_description":1224,"source":1225,"slug":1230},"1507534082","Can I activate a Passkey via Windows Hello?",{"request_context":1210,"type":1222,"id":1219,"faq_id":1219,"timestamp":1223,"cir_id":1213},"FAQ_SIMILAR",1794544599252,"\u003Cp>Yes, you can activate a Passkey via Windows Hello; however, that Passkey will only be stored on the computer where you performed the activation and you will be unable to use that Passkey to log in to IBKR platforms from other devices (e.g., a different computer, phone, or tablet). For this reason, along with the Windows Hello Passkey, we strongly recommend that you activate one or more Passkey of a different type (e.g., cloud-enabled mobile passkey, physical security key, cloud-synced password manager passkey) to ensure you can still access your account from other devices…\u003C\u002Fp>",{"id":1226,"title":1227,"link":1228,"sourceType":1229},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1507534082","FAQ","activate-passkey-via-windows-hello-1507534082",{"id":1232,"title":1233,"feedback_context":1234,"short_description":1235,"source":1236,"slug":1238},"1128476217","IBKR mobile authentication (IB Key) use without notifications",{"request_context":1210,"type":1222,"id":1232,"faq_id":1232,"timestamp":1223,"cir_id":1213},"\u003Ch3>Alternative Login Method\u003C\u002Fh3>\u003Cp>In case your smartphone is unable to receive IBKR Mobile notifications, you can still complete the login process using the IBKR Mobile Authentication (IB Key) Challenge\u002FResponse method, described on the following pages (according to your device operating system):…\u003C\u002Fp>",{"id":1226,"title":1227,"link":1237,"sourceType":1229},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1128476217","ibkr-mobile-authentication-ib-key-1128476217",{"id":1240,"title":1241,"feedback_context":1242,"short_description":1243,"source":1244,"slug":1246},"50654589","I deleted the IBKR Mobile app from my phone. How can I recover it?",{"request_context":1210,"type":1222,"id":1240,"faq_id":1240,"timestamp":1223,"cir_id":1213},"\u003Cp>If your IBKR Mobile app has been uninstalled (intentionally or unintentionally), you can install it again and try to recover the activation following the instructions for \u003Ca href=\"https:\u002F\u002Fibkr.info\u002Farticle\u002F3073\">Case A in the IBKR Knowledge Base\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>The same procedure can be attempted if your phone operating system was updated or if your phone was reset or formatted…\u003C\u002Fp>",{"id":1226,"title":1227,"link":1245,"sourceType":1229},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=50654589","deleted-ibkr-mobile-app-phone-50654589",{"id":1248,"title":1249,"feedback_context":1250,"short_description":1251,"source":1252,"slug":1254},"730708018","What should I do if I am unable to find the options to generate a response code in the Interactive Brokers (IBKR) mobile app?",{"request_context":1210,"type":1222,"id":1248,"faq_id":1248,"timestamp":1223,"cir_id":1213},"\u003Cp>If you are experiencing difficulties locating the necessary options to generate a response code in the IBKR mobile app, please follow these troubleshooting steps:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>\u003Cstrong>Update the app:\u003C\u002Fstrong> Ensure that you have the latest version of the IBKR mobile app installed on your device. Outdated versions may lack certain features or have known issues…\u003C\u002Fli>\u003C\u002Fol>",{"id":1226,"title":1227,"link":1253,"sourceType":1229},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=730708018","should-if-am-unable-find-730708018",{"request_context":1210,"type":1256,"id":1204,"faq_id":1204,"timestamp":1212,"cir_id":1213},"FAQ_CONTENT","am-unable-enroll-use-passkey-1557890485"]