Due to the variety of smartphone manufacturers, operating systems, and versions, and the resulting lack of standardization, there are reports of difficulties with Passkey activation on some Android phones in the Asian region. In general, we suggest you to review the following points before attempting the Passkey registration:
- Make sure "Password Auto-fill" is enabled on your smartphone. This option can typically be found within the General Settings of the phone. If you have trouble locating it, try typing the keywords "Auto-fill," "Autofill," or "Passwords" into the Settings search box and check the results. Once you have accessed the Auto-fill settings, enable the main "Password Auto-fill" switch, as well as all switches related to password manager apps. This will allow you to test Passkey activation using different password managers, increasing the likelihood of a successful outcome.
- We have noticed that "Google Password Manager" is generally more reliable than built-in password managers (such as Samsung Pass, OriginOS Password Manager, etc.). During Passkey activation, whenever possible, we recommend selecting "Google Password Manager" as the Passkey storage. Google Password Manager requires Google services to be enabled and running—see the next point regarding Google services activation.
- While Google services are accessible and running on international versions of most common Asian smartphones, they are typically restricted or fully deactivated on Chinese versions of the same devices. You may be able to enable them by installing one of the Google suite mobile apps (such as Google or Gmail). During installation, you should be prompted to allow or start Google services—answer affirmatively.
- If your smartphone's built-in camera app fails to parse the QR code during Passkey activation, try installing the "Google Lens" app and scanning the QR code with that instead.
- Make sure your smartphone is not "rooted," as Passkey activation will not succeed on rooted devices due to security policies. This is by design.