The most common issue encountered while trying to import your tax information into TurboTax is an "Invalid Credentials" error and there are two ways to solve this.
- Verify you are not entering the Query ID (smaller number) in the Token field and the Token (longer number) into the Query ID field.
- You have not enabled the Third-party Service in Client Portal, see How do I turn on third-party services so I can connect to TurboTax? and are instead trying to enter your IBKR login credentials
IMPORTANT: The Query ID is the smaller number and should be entered first during the TurboTax import process and the Token is the longer number and should be entered second.