Confirm that you have followed all the required steps outlined in our Users' Guide to close your account.
If you are still unable to close your account please consider the following below:
- If you have an -F account to trade CFDs, please read the following instructions: How can I remove the -F account?
- Confirm that you have a saved bank wire instruction in the Base Currency of your account. Please Note: If you do not have one, you can create one in Client Portal by selecting Transfer & Pay followed by Transfer Funds.
- If you are still unable to close the account, please contact Client Services (select Account Services as the ticket category followed by Close Account).