Common causes and solutions for receiving a "Registration Failed" error:
You have already registered 3 passkeys (maximum limit)
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- Go to Passkey Management in Client Portal
- Remove an unused passkey
- Try registration again
Your device or browser does not support the WebAuthn standard
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- Update your browser to the latest version
- Ensure your mobile device meets minimum requirements (iOS 16+, Android 9+)
- Try a different browser
You cancelled the operation
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- The registration process requires you to complete the biometric authentication or security key touch
- Try again and complete the full authentication prompt
Connection timeout or network issues
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- Ensure you have a stable internet connection
- Refresh the page and try again
Device screen lock not enabled
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- Passkeys require your device to have a screen lock (PIN, fingerprint, face unlock) enabled
- Enable screen lock in your device settings and try again
If the error persists after trying these solutions, please contact our Client Services for assistance.