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Submission",{"request_context":23,"type":24,"id":1177,"faq_id":1177,"timestamp":690,"cir_id":26},{"id":1181,"title":1182,"feedback_context":1183},"30140740","Order Types",{"request_context":23,"type":24,"id":1181,"faq_id":1181,"timestamp":690,"cir_id":26},{"id":1185,"title":1186,"feedback_context":1187},"452822890","Custom Indexing",{"request_context":23,"type":24,"id":1185,"faq_id":1185,"timestamp":690,"cir_id":26},{"id":1189,"title":1190,"feedback_context":1191},"340009115","Advanced Charts",{"request_context":23,"type":24,"id":1189,"faq_id":1189,"timestamp":690,"cir_id":26},{"request_context":23,"type":24,"id":1091,"faq_id":1091,"timestamp":990,"cir_id":26},{"request_context":23,"type":24,"id":983,"faq_id":983,"timestamp":990,"cir_id":26},{"request_context":23,"type":294,"id":627,"faq_id":627,"timestamp":546,"cir_id":26},"https:\u002F\u002Fwww.interactivebrokers.com\u002Fibot",{"@type":1197,"server_version":1198,"session_id":1199,"id":1200,"question":1201,"answer":1202,"navigation":1203,"short_description":1214,"similars":1215,"feedback_context":1253,"slug":1255},"FAQ_BROWSER_CONTENT","JFaqHTTP6;-712769386","6e6026e8-eed0-4390-8de7-c050a050e086","1169358949","I am not receiving IBKR Mobile notifications","\u003Ch4>Background\u003C\u002Fh4>\n\u003Cul>\u003Cli>In this article, we explain what notifications are, how they are used within the IB Key authentication process and which troubleshooting actions you can perform if you do not receive them on your smartphone.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>What Is A Notification?\u003C\u002Fstrong> \u003C\u002Fp>\u003Cul>\u003Cli>A push notification is a brief message sent (\"pushed\") from a back-end server to your device over the Internet. Apps developers use those messages to quickly and effectively attract the user's attention, even if they are currently not engaging with their application. Notifications can deliver information to users or advise them of a specific action they are invited or required to perform.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>How Does the IBKR Mobile App Use Notifications?\u003C\u002Fstrong> \u003C\u002Fp>\u003Cp>The IBKR Mobile application uses notifications:\u003C\u002Fp>\u003Cul>\u003Cli>To deliver alerts and other information\u003C\u002Fli>\u003Cli>For the needs of the two-factor authentication (IB Key)\u003C\u002Fli>\u003C\u002Ful>\u003Cp>In the second case, the user is invited to tap on the notification - this will automatically open the IBKR Mobile app, through which the authentication process needs to be completed.\u003C\u002Fp>\u003Cp>\u003Cstrong>What are the Prerequisites for Receiving IBKR Mobile Notifications?\u003C\u002Fstrong> \u003C\u002Fp>\u003Cp>To receive the IBKR Mobile notifications, the following requirements have to be met:\u003C\u002Fp>\u003Cul>\u003Cli>The IBKR Mobile app must be installed and activated on your device. For details, please click \u003Ca href=\"https:\u002F\u002Fibkrguides.com\u002Fsecurelogin\u002Fsls\u002Fibkrmobile.htm\">here.\u003C\u002Fa>\u003C\u002Fli>\u003Cli>Your device must be connected to the Internet (through Wi-Fi or mobile phone\u002Fwireless carrier networks, such as EDGE \u002F 3G \u002F 4G \u002F LTE). If you are located in China, please check additionally the Note at the bottom of this page.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\n\u003C\u002Fp>\u003Chr\u002F>\n\n\u003Ch4>Not Receiving IBKR Mobile notifications\u003C\u002Fh4>\u003Cp>\u003Cstrong>I Do Not Receive IBKR Mobile Notifications. What Can I Do?\u003C\u002Fstrong> \u003C\u002Fp>\u003Cp>If you meet the prerequisites but are still not receiving IBKR Mobile push notifications, please check the instructions below.\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>\u003Cstrong>Open and review the list of all your Notification:\u003C\u002Fstrong> Certain device configurations may cause the notifications to hide quickly or not to be shown when the device screen is locked, or there might be other notifications that have hidden the IBKR Mobile notification. Please bear in mind that you can, at any time, access your unread notifications history, usually by swiping your finger down from the top edge of your screen.\u003C\u002Fli>\u003Cli>\u003Cstrong>Check whether your phone is currently in \"Airplane,\" \"Flight,\" or \"Do not Disturb\" mode:\u003C\u002Fstrong> The \"Airplane\"(sometimes called \"Flight\") mode is designed to deactivate some or all wireless communication hardware in your device to comply with certain requirements of air travel. The \"Do not disturb\" mode is used to manage calls, alerts and notifications and how they are announced to the device owner. Usually, when this mode is active, a half-moon or a stop-sign icon is displayed at the top of your screen. The easiest way to disable those modes is from the quick settings panel, which can be opened by swiping the finger down from the top of your screen on your device.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>On Android devices, the position and name of the items may vary according to the device vendor and software version.\u003C\u002Fp>\u003Col start=\"3\">\u003Cli>\u003Cstrong>If a \"Focus Mode\" is active on your phone, make sure that IBKR Mobile app and its notifications are not silenced:\u003C\u002Fstrong> This function can silence notifications from specific apps and can also prevent apps from being used while a certain focus mode is active. You can check the settings currently in use on your smartphone as follows:\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>Apple iOS\u003C\u002Fstrong> From your phone Settings app, select Focus. You will see the available modes (e.g. Do Not Disturb, Personal, Sleep, Work) listed. Tap on the first one and, under the section Allowed Notifications, tap on Apps. In case the IBKR Mobile app is not present, add it to the list. If needed, repeat this operation for the other focus patterns.\u003Cstrong>Android\u003C\u002Fstrong>From your phone Settings app, select Digital Wellbeing & parental controls and then Focus mode. If the IBKR Mobile app appears under Your Distracting Apps, please deactivate the correspondent checkbox in order to remove it.\u003C\u002Fp>\u003Col start=\"4\">\u003Cli>\u003Cstrong>Make sure the notifications are enabled for the IBKR Mobile app:\u003C\u002Fstrong> When you installed the IBKR Mobile app on your device, the system prompted you to allow the notifications for the app itself. If, at that time, you denied that access, you would now need to manually enable the notifications from your smartphone settings. Step-by-step instructions on how to enable those are available here.\u003C\u002Fli>\u003Cli>\u003Cstrong>Confirm that the power saving mode of the phone is not preventing notifications:\u003C\u002Fstrong> Smartphones have a special low-power consumption mode to provide users with a longer battery life whenever needed. That is achieved by limiting or disabling background app communication and refresh. This often prevents as well notifications from being delivered to your device. You can check the power scheme currently in use on your smartphone as follows:\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>Apple iOS\u003C\u002Fstrong> If the Power Saving Mode is on, the battery indicator on the top right of your device will show the charge level in yellow.You can switch off the Power Saving by swiping the finger down from the top of your screen and tapping the battery icon in the Control Center.If this icon is not displayed on this screen, you can change this setting using the switchLow Power Mode from the Battery section of your phone's Settings app.\u003Cstrong>Android\u003C\u002Fstrong>If Battery Saver is on, the top and bottom bars of your device screen should have an orange background and the battery icon will contain a \"+\" sign.The easiest way to disable the function is from the Quick Settings panel, which you can open by swiping your finger down from the top of your screen. You can then tap the battery icon.If the battery icon is not displayed within the Quick Settings panel, you can tap the Settings icon from the screen and tap on Battery. There you can toggle the Battery saver switch.The position and name of the items may vary according to the Android device vendor and software version.\u003C\u002Fp>\u003Col start=\"6\">\u003Cli>\u003Cstrong>Verify your phone's connection and coverage:\u003C\u002Fstrong> The Wi-Fi signal and the phone network coverage indicators at the top of your screen should display sufficient levels. You can confirm the existence of a working network with a quick test by opening a website through the phone web browser and performing a web search or visiting \u003Ca href=\"http:\u002F\u002Fibkr.com\">ibkr.com\u003C\u002Fa>.\u003C\u002Fli>\u003Cli>Your device must not be jailbroken\u002Frooted: A jailbroken\u002Frooted device allows the installation of apps and tweaks not authorized by the software and\u002For hardware vendor. This is achieved by obtaining full (root) access to the device's Operating System and removing the security measures and restrictions originally built in. This operation voids the device warranty, can compromise or make certain functionalities completely unusable and severely lowers the overall security of the device. For those reasons, a jailbroken\u002Frooted device cannot be used with the IBKR Mobile app for authentication.\u003C\u002Fli>\u003Cli>Force a sync between the IBKR Mobile app and the back-end systems: If you went through all the above steps and still do not receive IBKR Mobile notifications on your device, we recommend that you perform a one-time log in to the Client Portal using the manual challenge\u002Fresponse authentication method. This operation will re-align the app parameters with our back-end systems and should trigger the seamless authentication method to be reinstated for future login attempts. Please proceed as follows:\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>On \u003Ca href=\"http:\u002F\u002Fibkr.com\">ibkr.com\u003C\u002Fa> click on LOG IN --> PORTAL LOGIN.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Col start=\"2\" style=\"list-style:lower-alpha\">\u003Cli>Enter your credentials and click on Login.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Col start=\"3\" style=\"list-style:lower-alpha\">\u003Cli>Should you have multiple SLS devices active, select IB Key from the device drop-down.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Col start=\"4\" style=\"list-style:lower-alpha\">\u003Cli>If you see a note stating that a message has been sent to your phone, click the link \"Click here if you did not receive the message\" and the system will show you a six-digit Challenge number.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Col start=\"5\" style=\"list-style:lower-alpha\">\u003Cli>On your mobile device, open the IBKR Mobile app, then tap Authenticate (should you not see the button Authenticate, tap first on the link Services on the top left of the screen)\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Col start=\"6\" style=\"list-style:lower-alpha\">\u003Cli>Enter the Challenge number you obtained at point d. in the Challenge field and tap Generate Response. Once you have provided your security element (PIN, FaceID, Passcode), you will receive an 8 digits Response String.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Col start=\"7\" style=\"list-style:lower-alpha\">\u003Cli>On the Client Portal login screen, enter now the Response String you obtained at point f.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Col start=\"8\" style=\"list-style:lower-alpha\">\u003Cli>If the code has been accepted, you will be logged in to the Client Portal.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Col start=\"1\" style=\"list-style:lower-roman\">\u003Cli>Logout from the Client Portal and try to log in again. This time you should receive the notification on your mobile device.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\n\u003C\u002Fp>\u003Ch4>You May Login Even Without Receiving Notifications\u003C\u002Fh4>\u003Cp>\u003Cstrong>In case your smartphone is unable to receive IB Key notifications, you can still complete the login process using the IB Key Challenge\u002FResponse method, described on the following pages (according to your device operating system):\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>Android\u003C\u002Fli>\u003Cli>Apple iOS\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Access to Google services is blocked within China. Because of this restriction, notifications are usually not delivered on Android devices used within that Country. We have no possibility of intervention or control over this limitation.\u003C\u002Fp>\u003Chr\u002F>\u003Cp>\u003Cstrong>Additional Information\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Ca href=\"https:\u002F\u002Fibkrguides.com\u002Fsecurelogin\u002Fsls\u002Factivating-two-factor-via-mobile.htm\">How to activate and operate IBKR Mobile Authentication\u003C\u002Fa>.\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.ibkrguides.com\u002Fkb\u002Fen-us\u002Farticle-3236.htm\">How to enable notifications for the IBKR Mobile app\u003C\u002Fa>.\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fibkrguides.com\u002Fsecurelogin\u002Fsls\u002Freactivating-ibkr-mobile-authentication.htm\">IBKR Mobile Authentication recovery\u003C\u002Fa>.\u003C\u002Fli>\u003C\u002Ful>",[1204,1210,1212],{"id":627,"title":628,"feedback_context":1205},{"request_context":1206,"type":1207,"id":627,"faq_id":627,"timestamp":1208,"cir_id":1209},"faq-browser-public,faq-browser-1:JFaqHTTP6-8a77082c-6b57-41dd-bbf3-37b0cc830c06","FAQ_NAVIGATION",1794536774130,"339be3b0-db50-4c5d-b25b-570f8b8a0ff4",{"id":983,"title":984,"feedback_context":1211},{"request_context":1206,"type":1207,"id":983,"faq_id":983,"timestamp":1208,"cir_id":1209},{"id":1038,"title":1039,"feedback_context":1213},{"request_context":1206,"type":1207,"id":1038,"faq_id":1038,"timestamp":1208,"cir_id":1209},"\u003Ch4>Background\u003C\u002Fh4>\n\u003Cul>\u003Cli>In this article, we explain what notifications are, how they are used within the IB Key authentication process and which troubleshooting actions you can perform if you do not receive them on your smartphone…\u003C\u002Fli>\u003C\u002Ful>",[1216,1229,1237,1245],{"id":1217,"title":1218,"feedback_context":1219,"short_description":1222,"source":1223,"slug":1228},"1163263595","How do I enable the notifications for the IBKR Mobile app",{"request_context":1206,"type":1220,"id":1217,"faq_id":1217,"timestamp":1221,"cir_id":1209},"FAQ_SIMILAR",1794536774163,"\u003Cp>\u003Cstrong>Overview:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>What is a notification?\u003C\u002Fstrong> …\u003C\u002Fp>",{"id":1224,"title":1225,"link":1226,"sourceType":1227},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1163263595","FAQ","enable-notifications-ibkr-mobile-app-1163263595",{"id":1230,"title":1231,"feedback_context":1232,"short_description":1233,"source":1234,"slug":1236},"1128476217","IBKR mobile authentication (IB Key) use without notifications",{"request_context":1206,"type":1220,"id":1230,"faq_id":1230,"timestamp":1221,"cir_id":1209},"\u003Ch3>Alternative Login Method\u003C\u002Fh3>\u003Cp>In case your smartphone is unable to receive IBKR Mobile notifications, you can still complete the login process using the IBKR Mobile Authentication (IB Key) Challenge\u002FResponse method, described on the following pages (according to your device operating system):…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1235,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1128476217","ibkr-mobile-authentication-ib-key-1128476217",{"id":1238,"title":1239,"feedback_context":1240,"short_description":1241,"source":1242,"slug":1244},"38465091","I received a notification but I cannot confirm this corporate action in the news.",{"request_context":1206,"type":1220,"id":1238,"faq_id":1238,"timestamp":1221,"cir_id":1209},"\u003Cp>IBKR receives information regarding announced and effective mandatory and voluntary corporate actions from a number of external sources. The information is then passed on to clients on a best-efforts basis. On mandatory corporate action notifications, we do not review information prior to sending therefore we cannot guarantee the timeliness nor accuracy of the information…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1243,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=38465091","received-notification-but-cannot-confirm-38465091",{"id":1246,"title":1247,"feedback_context":1248,"short_description":1249,"source":1250,"slug":1252},"691854119","Why am I receiving margin cushion notifications in my cash account, and what do they mean?",{"request_context":1206,"type":1220,"id":1246,"faq_id":1246,"timestamp":1221,"cir_id":1209},"\u003Cp>Margin cushion notifications can be received even in cash accounts, despite not using margin or leverage. These notifications serve as a reminder to account holders to monitor their account status and maintain adequate funds. Understanding why you receive these notifications and what they mean can help you manage your account more effectively…\u003C\u002Fp>",{"id":1224,"title":1225,"link":1251,"sourceType":1227},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=691854119","am-receiving-margin-cushion-notifications-691854119",{"request_context":1206,"type":1254,"id":1200,"faq_id":1200,"timestamp":1208,"cir_id":1209},"FAQ_CONTENT","am-not-receiving-ibkr-mobile-1169358949"]