This message appears when SMART routing is not supported for a specific product. IBKR Mobile charts will load the SMART quote by default, and if SMART routing is not available it returns the above message.
If you want to see a chart on this product, you can use TWS to load a Directed chart.
If you want to place an order on this product, you can use Ibot within IBKR Mobile to Direct the order to a specific exchange or place a directed order in TWS.