The error message "This product does not have a KID in English or in a language approved for your country" typically appears when attempting to trade certain Exchange-Traded Funds (ETFs) and other instruments that are subject to the Packaged Retail and Insurance-based Investment Product (PRIIP) regulation. It applies to retail investors in the European Economic Area (EEA) and the United Kingdom (UK). We are required to make KIDs available to clients via our platforms. Clients however are not required to access or acknowledge them prior to trading; you may elect to view the KID for a particular product but are not required to do so. The message indicates that a Key Information Document (KID) is required for the product you want to trade, but a KID is not available, or not available in an approved language. We are required to prevent trading a product if a KID is not available.
In virtually all cases the message appears because KIDs are not available for ETFs that trade outside the Europe, most often in the US. In rarer cases a KID may be available but not in a language approved for your country.
To resolve this issue, you have several options:
If you believe a KID should be available (the product is European) please contact customer service and we will review it with our data providers.
If the product is non-European, please consider the following options:
- Find an equivalent European-issued ETF: Look for a similar ETF that is issued in Europe and has an available KID in English or your approved language.
- Trade the ETF as a CFD: If available, you might be able to trade the ETF as a Contract for Difference (CFD). However, be aware that CFDs carry their own risks and may not be suitable for all investors.
- Explore professional client reclassification: You may be eligible for reclassification as a professional client. However, it is important to note that this reclassification reduces certain regulatory protections, so consider this option carefully.
For more information about KIDs including how to access available KIDs, please see: PRIIPs Regulation
Additional Information