If you have issues with the ACH verification, (depending on the error message) we suggest that you please attempt the following:
- Clear your browser cache
- Try a different internet browser
- Switch from the Log in at your bank verification to the Enter your banking information request. Please see: How do I connect my account for ACH & RFP via Client Portal?
- ACH transfers are only available for US Dollar deposits from an account held in your name at a US bank that allows ACH deposits. To fund an account in USD from a bank located outside of the US you can use a Bank Wire. Please see: How do I fund my account via bank wire?