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Submission",{"request_context":23,"type":24,"id":1177,"faq_id":1177,"timestamp":690,"cir_id":26},{"id":1181,"title":1182,"feedback_context":1183},"30140740","Order Types",{"request_context":23,"type":24,"id":1181,"faq_id":1181,"timestamp":690,"cir_id":26},{"id":1185,"title":1186,"feedback_context":1187},"452822890","Custom Indexing",{"request_context":23,"type":24,"id":1185,"faq_id":1185,"timestamp":690,"cir_id":26},{"id":1189,"title":1190,"feedback_context":1191},"340009115","Advanced Charts",{"request_context":23,"type":24,"id":1189,"faq_id":1189,"timestamp":690,"cir_id":26},{"request_context":23,"type":24,"id":1091,"faq_id":1091,"timestamp":990,"cir_id":26},{"request_context":23,"type":24,"id":983,"faq_id":983,"timestamp":1194,"cir_id":26},1794516757001,{"request_context":23,"type":295,"id":627,"faq_id":627,"timestamp":546,"cir_id":26},"https:\u002F\u002Fwww.interactivebrokers.com\u002Fibot",{"@type":1198,"server_version":1199,"session_id":1200,"id":1201,"question":1202,"answer":1203,"navigation":1204,"short_description":1215,"similars":1216,"feedback_context":1250},"FAQ_BROWSER_CONTENT","Jibotsrv3;1051699384","68f84db9-2969-4efe-8a4b-cee729869cc3","691834227","How can I troubleshoot issues with IBKR Desktop and mobile applications?","\u003Cp>If you are experiencing problems with IBKR Desktop or mobile applications, follow these troubleshooting steps:\u003C\u002Fp>\u003Cp>\u003Cstrong>IBKR Desktop Crashes or Performance Issues:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>Ensure you are using the latest version:\n\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>Check for updates within the application (Help or About section)\u003C\u002Fli>\u003Cli>Visit the official IBKR website to download the latest version\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003Cli>Try changing versions:\n\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>In the login window, click \"More options\"\u003C\u002Fli>\u003Cli>Switch between Latest and Beta versions\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003Cli>Restart your computer and close unnecessary background applications\u003C\u002Fli>\u003Cli>Uninstall and reinstall the IBKR Desktop App\u003C\u002Fli>\u003Cli>If issues persist after an update:\n\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>Close the IBKR Desktop error window\u003C\u002Fli>\u003Cli>Locate the \"ntws\" folder and rename it to \"ntws.old\"\u003C\u002Fli>\u003Cli>Download and install the latest version from the IBKR website\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>IBKR Mobile App Crashes:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>Ensure your app is updated to the latest version\u003C\u002Fli>\u003Cli>Restart your phone\u003C\u002Fli>\u003Cli>Uninstall and reinstall the app\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>Reporting Issues:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>For IBKR Desktop:\n\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>Log into the application\u003C\u002Fli>\u003Cli>Click the thumbs up icon in the left navigation panel\u003C\u002Fli>\u003Cli>Select \"Feedback & Suggestions\"\u003C\u002Fli>\u003Cli>Choose \"I found a bug\"\u003C\u002Fli>\u003Cli>Provide detailed information about the issue\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003Cli>For IBKR Mobile App:\n\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>Send a ticket via Message Center to IBKR Client Services with the following information:\n\u003Col start=\"1\">\u003Cli>Your phone's model and operating system version\u003C\u002Fli>\u003Cli>The version of the IBKR mobile app you are using\u003C\u002Fli>\u003Cli>A detailed description of the issue\u003C\u002Fli>\u003Cli>Any error messages encountered\u003C\u002Fli>\u003Cli>Screenshots of the issue, if possible\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>Alternative Platforms:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>If you continue to experience issues, consider using these alternative platforms:\n\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>Trader Workstation (TWS)\u003C\u002Fli>\u003Cli>Client Portal\u003C\u002Fli>\u003Cli>IBKR mobile app (if having issues with Desktop)\u003C\u002Fli>\u003Cli>IBKR Desktop (if having issues with mobile)\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>Performance Optimization:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>To improve IBKR Desktop performance:\n\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>Close unnecessary background programs\u003C\u002Fli>\u003Cli>Ensure a stable internet connection with sufficient bandwidth\u003C\u002Fli>\u003Cli>Reduce the number of active data feeds, charts, and scanners\u003C\u002Fli>\u003Cli>Restart IBKR Desktop periodically to clear memory issues\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>By following the above steps, you can troubleshoot most common issues with IBKR Desktop and mobile applications. If problems persist, please \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Fcustomer-service.php?p=contact\">contact IBKR support\u003C\u002Fa> for further assistance.\u003C\u002Fp>",[1205,1211,1213],{"id":627,"title":628,"feedback_context":1206},{"request_context":1207,"type":1208,"id":627,"faq_id":627,"timestamp":1209,"cir_id":1210},"faq-browser-public,faq-browser-1:Jibotsrv3-9361931c-5c38-40b4-bd30-253d0f3d1646","FAQ_NAVIGATION",1794516757049,"07439405-77ee-4daa-99f1-625bfebb0d7d",{"id":983,"title":984,"feedback_context":1212},{"request_context":1207,"type":1208,"id":983,"faq_id":983,"timestamp":1209,"cir_id":1210},{"id":1075,"title":1076,"feedback_context":1214},{"request_context":1207,"type":1208,"id":1075,"faq_id":1075,"timestamp":1209,"cir_id":1210},"\u003Cp>If you are experiencing problems with IBKR Desktop or mobile applications, follow these troubleshooting steps:\u003C\u002Fp>\u003Cp>\u003Cstrong>IBKR Desktop Crashes or Performance Issues:\u003C\u002Fstrong>…\u003C\u002Fp>",[1217,1229,1236,1243],{"id":1218,"title":1219,"feedback_context":1220,"short_description":1223,"source":1224},"691833730","Why are charts not updating or displaying correctly in IBKR Desktop, and how can I resolve this issue?",{"request_context":1207,"type":1221,"id":1218,"faq_id":1218,"timestamp":1222,"cir_id":1210},"FAQ_SIMILAR",1794516757068,"\u003Cp>If you are experiencing issues with your charts not updating or displaying incorrectly in IBKR Desktop, here are some troubleshooting steps and alternatives you can try:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>\u003Cstrong>Switch to IBKR Desktop Beta Version:\u003C\u002Fstrong>\n\u003Col start=\"1\" style=\"list-style:lower-alpha\">\u003Cli>While logged in to IBKR Desktop, click on the…\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003C\u002Fol>",{"id":1225,"title":1226,"link":1227,"sourceType":1228},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=691833730","FAQ",{"id":1230,"title":1231,"feedback_context":1232,"short_description":1233,"source":1234},"1557890535","Why am I unable to log in to IBKR Desktop using Passkey as 2FA method?",{"request_context":1207,"type":1221,"id":1230,"faq_id":1230,"timestamp":1222,"cir_id":1210},"\u003Cp>The IBKR Desktop application supports Passkeys starting from version 3.4f. Please make sure that your IBKR Desktop application is up to date. You can download the most recent version of the IBKR Desktop from \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Ftrading\u002Fibkr-desktop-download.php\">this page\u003C\u002Fa>…\u003C\u002Fp>",{"id":1225,"title":1226,"link":1235,"sourceType":1228},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=1557890535",{"id":1237,"title":1238,"feedback_context":1239,"short_description":1240,"source":1241},"50642323","Why am I not receiving the login notifications from IBKR Mobile?",{"request_context":1207,"type":1221,"id":1237,"faq_id":1237,"timestamp":1222,"cir_id":1210},"\u003Cp>If you are not receiving the IBKR Mobile login notifications, please follow the troubleshooting \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Flib\u002Fcstools\u002Ffaq\u002F#\u002Fcontent\u002F1169358949\">steps mentioned in the IBKR Knowledge Base\u003C\u002Fa>…\u003C\u002Fp>",{"id":1225,"title":1226,"link":1242,"sourceType":1228},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=50642323",{"id":1244,"title":1245,"feedback_context":1246,"short_description":1247,"source":1248},"71869129","How do I access the Tax Optimizer?",{"request_context":1207,"type":1221,"id":1244,"faq_id":1244,"timestamp":1222,"cir_id":1210},"\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fsso\u002Fresolver?action=RM_TAX_OPTIMIZER\">ACCESS CLASSIC TAX OPTIMIZER\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Currently we support two versions of Tax Optimizer: a built-in version you can access in Desktop TWS and IBKR Mobile, and the web version you access within Client Portal…\u003C\u002Fp>",{"id":1225,"title":1226,"link":1249,"sourceType":1228},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=71869129",{"request_context":1207,"type":1251,"id":1201,"faq_id":1201,"timestamp":1209,"cir_id":1210},"FAQ_CONTENT"]