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needs any special setup or has been configured properly, please follow the instructions on \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Flib\u002Fcstools\u002Ffaq\u002F#\u002Fcontent\u002F104945705\">this FAQ\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>Should you still be unable to login after you have verified that port 4000 and port 4001 are open for the mentioned host, please contact us by phone at any \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsupport\u002Fcustomer-service.php?p=contact\">Client Services phone numbers\u003C\u002Fa> so we can assist you in real time or you login to your Client Portal and open a \u003Ca href=\"https:\u002F\u002Fwww.interactivebrokers.com\u002Fen\u002Fsoftware\u002Fcp\u002Fcp.htm#am\u002Fsupport\u002Flivechat.htm%3FTocPath%3DSupport|_____9\">live chat\u003C\u002Fa> with us.\u003C\u002Fp>",[1206,1212,1214],{"id":627,"title":628,"feedback_context":1207},{"request_context":1208,"type":1209,"id":627,"faq_id":627,"timestamp":1210,"cir_id":1211},"faq-browser-public,faq-browser-1:JFaqHTTP5-8e49a067-5871-4279-8688-4d09e619b9fc","FAQ_NAVIGATION",1794512776341,"31d9e30f-37b3-4517-8fe5-b1ad7757d565",{"id":983,"title":984,"feedback_context":1213},{"request_context":1208,"type":1209,"id":983,"faq_id":983,"timestamp":1210,"cir_id":1211},{"id":1009,"title":1010,"feedback_context":1215},{"request_context":1208,"type":1209,"id":1009,"faq_id":1009,"timestamp":1210,"cir_id":1211},"\u003Cp>If you see a \"login attempts\" error message, then most probably the necessary ports on your firewall are not yet configured to allow the TWS to connect.\u003C\u002Fp>\u003Cp>In order to test whether your firewall needs any special setup or has been configured properly, please follow the instructions on…\u003C\u002Fp>",[1218,1230,1237,1244],{"id":1219,"title":1220,"feedback_context":1221,"short_description":1224,"source":1225},"32669446","How do I switch between live trading and paper trading?",{"request_context":1208,"type":1222,"id":1219,"faq_id":1219,"timestamp":1223,"cir_id":1211},"FAQ_SIMILAR",1794512776363,"\u003Cp>You must select live or paper trading mode prior to logging in. You cannot switch modes once you have logged in.\u003C\u002Fp>\u003Cp>It is very easy to switch from live trading to paper (simulated) trading and back again whether you are using Trader Workstation (TWS), IBKR Mobile, Client Portal or IBKR Desktop. Open the Login box, and:…\u003C\u002Fp>",{"id":1226,"title":1227,"link":1228,"sourceType":1229},"faq","IBKR FAQs","https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=32669446","FAQ",{"id":1231,"title":1232,"feedback_context":1233,"short_description":1234,"source":1235},"59326543","Installation of TWS issue \"There was a permanent error while downloading necessary files. Please try and launch the application again.\"",{"request_context":1208,"type":1222,"id":1231,"faq_id":1231,"timestamp":1223,"cir_id":1211},"\u003Cp>The error message \"There was a permanent error while downloading necessary files. Please try and launch the application again.\" is typically provided when the system is trying to download an update for TWS but cannot as there is another session running. Please try the following actions:…\u003C\u002Fp>",{"id":1226,"title":1227,"link":1236,"sourceType":1229},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=59326543",{"id":1238,"title":1239,"feedback_context":1240,"short_description":1241,"source":1242},"35804295","Why is my TWS flashing a magenta grid, then trying to log back in again?",{"request_context":1208,"type":1222,"id":1238,"faq_id":1238,"timestamp":1223,"cir_id":1211},"\u003Cp>If your TWS is flashing a magenta grid and then attempts to log back in again, it may be due to:\u003C\u002Fp>\u003Cul>\u003Cli>The connection to IBKR is interrupted.\u003C\u002Fli>\u003Cli>You are trying to log on more than once, or have duplicate login sessions. You cannot log into more than one instance of your account from any IBKR trading platform, including …\u003C\u002Fli>\u003C\u002Ful>",{"id":1226,"title":1227,"link":1243,"sourceType":1229},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=35804295",{"id":1245,"title":1246,"feedback_context":1247,"short_description":1248,"source":1249},"331027936","TWS startup error: \"Login failed due to timing of auto-updates\"",{"request_context":1208,"type":1222,"id":1245,"faq_id":1245,"timestamp":1223,"cir_id":1211},"\u003Cp>If you have not been running your Trader workstation for a long time, you may receive the error \"\u003Cem>Login failed due to timing of auto-updates\"\u003C\u002Fem> when you launch the platform. This is due to the TWS auto-update process not being able to bridge the gap between the TWS generation that you are running and the current one…\u003C\u002Fp>",{"id":1226,"title":1227,"link":1250,"sourceType":1229},"https:\u002F\u002Fprod.ibkr-web.com\u002Fibconfluence\u002Fpages\u002Fviewpage.action?pageId=331027936",{"request_context":1208,"type":1252,"id":1202,"faq_id":1202,"timestamp":1210,"cir_id":1211},"FAQ_CONTENT"]