OPEN CHAT WITH CLIENT SERVICES
If you have questions regarding your brokerage account or are a prospective client, please first visit IBKR Support on our website. Institutions can visit the dedicated IBKR Support section for institutions.
You can use the button above or follow the steps below to open a chat with Client Services:
- Log in to Client Portal
- Click the Get Help (question mark icon in the top right corner)
- If necessary choose the account for which you are submitting a ticket
- If you have pending account items, select My issue is not listed here, otherwise continue with next step.
- Under Quick Support enter your question in the How we can help? box
- If the IBot response does not answer your question, then from the Was the answer helpful? box select No, contact support
- Under Contact Us click on Ticket Creation
- Choose a category related to your inquiry followed by a subtopic
- Write a detailed description of the issue
- Choose the account for which you are submitting a ticket (OPTIONAL)
- Optionally click on Add a File to attach up to two files to your inquiry (max total size 3MB, max size of each file 2MB)
- click Preview Ticket
- If you do not want to submit your ticket, then select Live Chat
- You will then be connected to the first available Customer Service Representative.
Please Note
- If you have issues connecting to chat, please try another browser. If that does not work, please contact IBKR's technical support by phone.
- Visit our website for tips on how to best utilize IBKR Client Services
- You can also open a chat with Client Services in TWS from the Help menu by selecting Customer Service followed by Customer Service Chat.
Additional Information
- Live chat support in our Client Portal User Guides
- Support Resources available on our website