If you are unable to update your email through Client Portal as described in the Users' Guide, please try the following:
- Check your email's spam/junk folder to see if our confirmation email was marked as spam
- Add the following to your list of trusted email addresses:
- Try again to submit a request to change the email address
- If the issue persists, please contact Client Services via Message Center. Please select Technical Assistance as the ticket category followed by Client Portal and type "Change Email Error" as the subject.