How can I ask to change my client category?

You can request a change from Client Portal by clicking the User menu (head and shoulders icon in the top right corner) followed by Settings. Under Account Settings find the Profile section, click MiFID Client Category.

If you ask to be treated as a Professional Client, we will:

  1. Check your expertise, experience and knowledge to confirm that you can make your own investment decisions and understand the risks involved.
  2. Give you a clear warning about the protections and rights you may lose.
  3. Get your written confirmation, in a separate document from your contract with us, that you understand and accept the consequences.

If you are a Professional Client, you can ask us to treat you as a Retail Client if you would like a higher level of protection. We will review such requests in line with the FCA rules.

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